Business Systems Analyst, Salesforce

| Greater LA Area | Hybrid
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Business Systems Analyst, Salesforce

ServiceTitan is seeking a Business Systems Analyst to join our Customer Success Operations team. This position will report to the Director of Customer Success Operations with a dotted line to the Sr. System Administrator, and will thrive in a rapidly growing Customer Success Organization. This person will be a passionate, hard-working professional with proven analytical, problem solving, strong critical thinking, and technical skills, with ability to work independently in a dynamic and fast paced environment.

What you'll do:

  • Aid with administrative functions including account, user, reports, and dashboards maintenance for ~300 users on Salesforce, Gainsight, Talkdesk, and Mavenlink
  • Determine the needs by studying the Business, gathering information/requirements and evaluating the use cases to find the best fit solutions
  • Continuously making recommendations for future system upgrades
  • Work independently with members of Customer Success and Operations to evaluate and define fixes and development
  • Manage and support data integration, data quality & integrity, error logs and updates
  • Maintain all Systems training materials and user documentation
  • Own the training of users and monitoring for new deployments
  • Monitor project progress by tracking activity, problem points and compliance, while publishing progress reports to all Business Owners
  • Build and manage reports and dashboard where needed
  • Address all organization wide requests on an Ad-hoc basis in a timely manner, with involvement of management
  • Keep up with current technical knowledge

 What you'll need:

  • BS/BA in Computer Science, Business Administration, Engineering, or highly technical field, required
  • 2 years of Salesforce experience. Excellent understanding of Salesforce.com best practices and functionality and building automation via workflows and process builder, required
  • Strong understanding Salesforce debug logs and being able to debug Salesforce errors and issues.
  • Strong understanding for use cases between Salesforce Automation (Salesforce Apex Triggers, Flows/Process Builder, and Workflow rules)
  • Gainsight experience preferred
  • Able to gather business needs and make technical recommendations while also being able to communicate business needs of stakeholders to technical teams.
  • 3 years of relevant experience in similar role, required
  • Deep understanding of cloud platforms and data management
  • Salesforce.com certification 201 (preferred)
  • Proven ability to design and implement new processes and facilitate user adoption
  • Daily Excel and G-Suite usage
  • Understanding of fundamental logic (IFs, ANDs, and ORs)
  • Excellent written and verbal communication and listening skills
  • Ability to effectively prioritize and manage recurring or ongoing tasks and one-off projects
  • Self sufficient, forward and critical thinking, self starting problem solver, and work with little direct supervision
  • Systems, Business Analytics or Operations experience in SaaS or Start-up environment, preferred

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

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Location

Our office is located in a buzzy, vibrant neighborhood with access to great restaurants and bars. Think small-town vibe with big-city amenities.

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