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Director, Strategy and Operations

| Greater LA Area

Director, Strategy & Operations

ServiceTitan is seeking an exceptional Director of Strategy & Operations to join one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space. The ideal candidate will have exceptional analytical and problem-solving skills, and a track record of successfully helping tech companies, in hyper-growth mode, with performance/execution monitoring and surfacing insights.

We’re one of the most data-driven companies, at all levels of the organization, that will depend on your work to achieve the extraordinary. You will be empowered to challenge the status quo, dream big and make a massive impact.

What you'll do

  • Work closely with our leadership/management teams to monitor business performance and surface insights to stay ahead of opportunities, drive scalable growth strategies, and help support their execution
  • Structure and execute strategic and operational initiatives by gathering and synthesizing relevant data, leading analyses with the support of Analytics team and presenting final recommendations that will drive short- and long-term growth
  • Partner closely with and acts as a trusted advisor to stakeholders across ServiceTitan, in order to translate insights into actionable operational priorities and collaborate cross-functionally to ensure success
  • Stay abreast of, and share, industry, competition, and customer behavior trends that can impact ServiceTitan
  • Lead cross-functional initiatives as management’s request

What you'll need

  • MBA or advanced Finance degree from a top-tier school with strong academic achievement
  • A minimum of 10 years of experience in management consulting (top consulting firm), or strategy & operations at several high profile SaaS/tech companies that have successfully gone through an accelerated growth
  • Significant experience leading complex, cross-functional projects with multiple partnering functions
  • Operational experience is a must. A pure Finance/Investment Banking background will not qualify
  • Strong relationship-building skills and experience working closely with senior executives and ability to develop strong working relationships with other functions
  • Highly analytical, good at breaking down problems and delivering actions
  • Comfortable with ambiguity and a dynamic environment
  • Humble but confident

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017 
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Learning & Development Specialist

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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