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Director of Data Engineering

| Greater LA Area

ServiceTitan is looking for a Director to lead our data engineering team within our Professional Services group. The team is a comprised of data engineers and business analysts that support both onboarding of new clients and our existing client franchise. The ideal candidate will have eight or more years of professional experience which includes a balanced combination of ETL process ownership, professional services experience, and people management & development. The Director will oversee two primary workstreams; technical project delivery for our clients and internal process improvement. The person will have three main responsibilities 1) Manage team priorities to ensure projects are on track, 2) set and manage internal & external stakeholder expectations 3) further build out our ETL & custom reporting processes and ensure alignment with the company’s overall data strategy. The candidate will be comfortable communicating with personnel at all levels. A successful candidate operates effectively in a fast paced environment, takes ownership of deliverables, demonstrates leadership, provides exceptional customer experience and has superb communications skills.

The work is extremely rewarding and impactful, both for our customers and organization. It will provide a platform for the successful candidate to bring positive change to an industry that is run by hard working, humble, and real people. This is an excellent opportunity for a self-starter to further build out high performance team that is mission critical for our company’s success.

Responsibilities:

  • Manage execution of multiple data migration & custom reporting projects at any given time and ensure successful delivery
  • Prioritize improvements to ETL process design while ensuring consistency with the enterprise architecture strategy
  • Collaborate with data architecture team to build out infrastructure to support nascent custom reporting offering
  • Serve as internal stakeholder for any data migration related escalations from our clients
  • Further build out our data engineering team through recruiting as well as developing team members

Requirements:

  • Four year degree in MIS, Computer Science or other technical field or Business Management. Masters strongly degree prefered
  • 8-15 years of professional experience which includes at minimum 5 years in each of the following areas 1) ETL experience with non-structured data 2) Client-facing project management, 3) team management
  • Be a problem­ solver who has a demonstrated ability to overcome challenges with creative solutions
  • Be meticulously detail ­oriented with the ability to multi­task, manage client expectations and align external resources for quality and timely delivery of projects
  • Possess a roll-up-your sleeves attitude when dealing with client escalations
  • A track record of being a team player and leader with strong interpersonal and communications skills
  • Experience managing of a technical team within a professional services environment strongly preferred


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Technology we use

  • Engineering
  • Product
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    • .NETLanguages
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    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
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    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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