At Factual, our Marketers team focuses on enabling Insights, Targeting and Measurement for the largest Global Brands and their digital ad agencies. We are currently looking for a tech-savvy Data Operations Manager for our Partner Services Team based in Los Angeles, to proactively engage our ever-growing customer base.

The ideal candidate will have experience in, or be passionate about, client strategy, customer operations, and data. Candidates must be comfortable working with fast-growing, developer-led companies, as well as with larger adtech companies. You will be the liaison between our sales, platform partners, and our clients.

Responsibilities

• This role stretches across Factual’s Marketers Organization, servicing the Demand Sales and Partner teams to support the steps of creating and launching all targeting and measurement campaigns.
• Role is aligned with Factual Adtech partners / platforms (DSP’s, DMP’s, Social Platforms, Networks, TV Platforms, OOH Partners, etc). Data Ops will be the SME / experts of launching and troubleshooting campaigns across their assigned platforms. You will work closely with Partner Teams, as well as Account Managers.
• Work on launching, optimizing and maintaining the data usage across campaigns for most Major National and Global advertisers.
• Responsible for the internal action items related to campaign creation and launch
• Support existing platform partnerships through building targeting and measurement campaigns, and deploying to our partner platforms
• Work with Account Management team to execute the campaign details of our buyer partners
• Work with internal stakeholders to streamline processes, improve integrations and maximize revenue opportunities
• Manage internal workflow of campaign details and troubleshooting issues at campaign level and partner level
• Responsible for building segments for optimization and full budget delivery
• Provide Product feedback internally e.g. improvements needed with internal tools to improve productivity + decrease time to launch
• Responsible for the internal action items related to campaign creation and launch
• Support existing platform partnerships through building targeting and measurement campaigns, and deploying to our partner platform

Requirements:

• Individuals familiar with using AdTech platforms and ad operations responsibilities will be a good fit for this position
• 1-3 years of experience in client or account management roles or campaign management, ideally at a technology-focused or digital advertising company is required.
• Experience in the adtech/mobile sectors is strongly preferred, but we will consider people without this experience if client and operational skills are stellar.
• Experience from Ad Ops roles, especially from agency trading or Demand Side Platform, will be a distinct advantage.
• Knowledge and experience in customer relationship management.
• Excellent communication and presentation skills and a bias for actively resolving issues.
• Inquisitive nature and strong analytical skills.
• Strong attention to detail.
• A preference for working in small, fast-paced, collaborative teams with minimal supervision.
• A shared passion for Factual and our mission.
• Experience in the ad tech, mobile or data sectors is strongly preferred.