Data Analyst (Retention Marketing)

| Santa Monica | Hybrid
Sorry, this job was removed at 4:00 a.m. (PST) on Saturday, July 10, 2021
Find out who's hiring in Santa Monica.
See all Data + Analytics jobs in Santa Monica
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Do you love all things Data? Do you strive to present data driven strategies to segment, grow, and retain customers? Then we want to talk to you. This collaborative role will query data from multiple databases, perform a wide range of formal and ad hoc analyses, and work alongside our Retention team to drive growth across all active subscriber communication channels. Our ideal candidate will be incredibly curious, technically capable, with a strong background in customer segmentation to identify strategic opportunities to drive customer retention.   

What you’ll do:

  • Work alongside the Retention team to develop & enhance customer segmentation across a variety of retargeting/remarketing platforms, including email/eCRM, SMS/MMS, push notifications, surveys, referral, direct mail, and programmatic print.
  • Conduct RFM (Recency, Frequency, & Monetary Value) analyses, proposing strategies to increase customer engagement and lifetime value, presenting recommendations to senior team members
  • Collaborate with the Growth team to develop omnichannel strategy for optimal customer engagement. Proactively identify differences, preferences, and trends among customer segments to help deliver the right message to the right customer, at the right time. 
  • Own retention analytics and forecasting, compiling data from multiple sources to create dynamic reports, dashboards, and ad hoc analyses, etc. to enhance and guide strategy.
  • Work with external partners on reporting and analyzing tactical channel performance
  • Partner with data engineering and technical teams to ensure data accuracy for reporting and analysis.
  • Communicate complex data concepts and insights across all levels of the organization.

 

Qualifications:

  • Bachelor’s Degree in Mathematics, CS, or other technical science field (or equivalent work experience)
  • 3+ years experience in an analytics role
  • 2+ years of experience in CRM/retention marketing and/or customer insights for a customer-driven industry
  • 1+ years experience programming with SQL and relational databases (Snowflake, BigQuery, etc.)
  • 1+ years experience with data visualization tools (Tableau, Looker, Google Data Studio, etc.)
  • 1+ years experience using CRM automation tools
  • Strong Excel skills (Pivot Tables, VLOOKUP, etc.) with experience manipulating, analyzing, and visualizing data
  • Desire to continually keep up with advancements in data team practices
  • Strong written and verbal communication skills

 

Other must haves:

  • Positive attitude
  • Entrepreneurial mindset
  • Desire to excel and grow with FIGS
  • 100% Awesome. Like our scrubs


A little bit about us…

The medical apparel industry is antiquated, highly fragmented and, until FIGS, was driven solely by low-cost providers offering a limited selection of poor quality products sold through third party distributors. FIGS is revolutionizing the medical apparel industry by creating the highest quality medical apparel in the world and by selling directly to medical professionals through our branded ecommerce site.

FIGS’ foundation is built on product quality, and we have a relentless focus on three key areas: fabric, fit and function. We developed our proprietary, performance-oriented fabric technology to meet the demands of the medical profession. FIGS’ Technical Collection fabric is wrinkle resistant, moisture-wicking, lightweight, breathable and offers four-way stretch. Our designs are tailored, sophisticated and innovative, incorporating features such as yoga waistbands, smart storage (pockets, zippers, hidden pockets) and inspirational sayings inside each garment that appeal to modern healthcare professionals.

By offering a branded and customer-centric online shopping experience, we are changing how medical professionals buy their workwear. Through our website, social media, and participation in medical conferences and events, we have built a strong following within the medical community and a meaningful connection with our customers, which allows us to understand their needs and to ensure that FIGS is continuously improving and innovating.

FIGS’ Threads for Threads initiative is central to our mission. FIGS has donated hundreds of thousands of scrubs to healthcare providers in need around the world.

Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

From the office, you can walk or quickly bike or drive to the beach, restaurants & fitness studios. FIGS is centrally located and commuter friendly.

Similar Jobs

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about FIGSFind similar jobs