Data Analyst, Customer Care

| Greater LA Area

Data Analyst

Boingo needs a curious, driven analyst to support the Customer Care Team. You’ll dig into all the numbers around Customer Care to deliver standard metrics, as well as play a key role in many special projects and ad hoc requests for analysis. This is how we get better: we analyze the numbers – you’ll be a key part of the process. Great job for someone who takes initiative and has impeccable judgment. A multitasking person who is organized, creative, curious, accurate, and reliable is needed. Throw in some technical skills; R, Python, SQL, Splunk, scripting, and we won’t be able to live without you!

What does the job entail?

  • Perform data mining, analysis and reporting to support net promoter scores, contact trends, contact to subscriptions
  • Design, develop, and administer reports, dashboards and reporting portals within Salesforce
  • Develop effective data visualizations for presentations
  • Perform various statistical analyses using data drawn from diverse sources to map and identify genuine trends and relationships
  • Identify data quality and consistency issues and work with other teams to improve data collection and processing
  • Develop data programs to support effective product development and optimization
  • Joining and cleansing data sets

Have what it takes?

  • Insatiable curiosity and a desire to solve problems
  • Strong analytical and problem-solving skills involving data and predictive modeling, data integration methodologies, and data warehousing
  • You have queried large, complex data sets; proficient with databases 
  • You know your way around pivot tables, charts and tables in spreadsheets (Excel), or equivalent skills in reporting tools Salesforce, JIRA
  • Experience with R, Python, SQL 
  • You are detail-fascinated and focused on data accuracy
  • You have excellent verbal and written communication skills; ability to effectively communicate and present data and information
  • Build strong working relationships with coworkers, customers, and company management
  • A dynamic, motivated, resourceful, and creative thinker and problem solver
  • Familiarity with consumer cable/satellite industries and Wi-Fi a plus
  • Bachelor's degree in Math, Statistics, Computer Science preferred

What’s in it for you?

  • Work with a talented, experienced team, creating the future of wireless
  • Competitive pay: base + bonus+ Restricted Stock Units (RSU’s)
  • Health, dental, vision coverage
  • 401(k), including employer match
  • Subsidized gym memberships
  • Subsidized wireless device every two years
  • Amazing WWHQ with 360-views of LA—from Catalina to the Hollywood sign
  • Fun extras: lots of yummy snacks, on-site massage and yoga, Bagel Mondays, Farmer’s Market produce on Tuesdays, keg on tap and much, much more
  • Empowering corporate culture

Meet Boingo

Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to universities and military bases, Boingo helps folks stay connected to the people and things they love.

Our team is creative, collaborative, and on the cutting edge of technology. (You can check out some of the awards we’ve won here. #humblebrag). But there’s no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and staying healthy – think summer picnics, bowling nights, in-house yoga classes, costume contests, massages and food trucks. There’s also a kitchen stocked with yummy snacks and drinks, and an incredible benefits package including equity, health, dental, vision, 401(k) match, unlimited vacation, 12 weeks paid parental leave, and more! Plus our award-winning headquarters in Westwood boasts 360-degree views of LA, from Catalina to the Hollywood Sign. It’s no wonder we’ve been named among the Best Places to Work in LA four years in a row!

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • FlexFrameworks
    • HadoopFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SAP HANADatabases
    • SQLiteDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen

Location

10960 Wilshire Blvd Suite, Los Angeles, CA 90024

An Insider's view of Boingo Wireless

How does your team reward individual success?

Boingo’s success is a product of our people, which is why we take pride in creating a work environment where employees feel rewarded. Employees are offered competitive pay, equity in the company (RSU's), attractive bonus plans, 401(k) with employer matching and more. These are just some of the reasons Boingo is an awesome place to work.

Genevieve

Director, Talent Acquisition

What are Boingo Wireless Perks + Benefits

Boingo Wireless Benefits Overview

Working at Boingo comes with more perks than a paycheck. We offer an incredible benefits package that includes equity for everyone, health, dental, vision, 401(k) match, unlimited vacation, 12 weeks paid parental leave, and more! Our award-winning office space in Westwood, CA has 360-degree views of LA - from Catalina to the Hollywood Sign – plus a kitchen stocked with yummy snacks and drinks.

Financial Well-Being
- Competitive pay
- Quarterly Incentive Plan (bonus)
- Company equity (RSU's)
- 401(k) Savings Plan with an employer match
- Flexible Spending Accounts (healthcare and dependent care)

Time to recharge and give back
- Unlimited vacation
- Company match on charity donations

Wellness programs
- Reimbursement of up to $600 per year towards a gym membership for you (and more for your spouse)
- Equinox gym in our Westwood, CA office building (with discounted membership!)
- On-site massage, yoga and stretching

Valuable extras
- Company subsidized electronic devices like smartphones, tablets and fitness devices
- Casual work environment
- Monthly employee events like Hackathons, bowling & cocktail hours
- Lots of free snacks, fruits, veggies and drinks
- Lunches and treats from great restaurants
- Game room with Boingo keg — featuring craft beers
- We even cover the cost of your Costco or AAA membership

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Child Care & Parental Leave Benefits
Child Care Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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