Business System Analyst at iHerb

| Orange County
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Job Summary: 

Reporting to the Sr. Director, Software Development & Platform, the Business System Analyst will participate in the creation of new products and features for our Warehousing systems, including but not limited to WMS, LMS, WES and Robotics. The role is responsible for product functionality and usability and communicating efficiently and effectively with engineering teams to make sure requirements are met. As well, proficiency in working with cross-functional teams and translating customer and business needs into product definitions will be required in this role. This person will be familiar with and carry out standard industry best practices and relies on experience and judgment to plan and accomplish goals.

 

Job Expectations: 

  • Define and document business requirements and functional specifications from business users and subject matter experts

  • Lead requirements validation and traceability analysis through stakeholder engagement meetings

  • Optimize current processes for WMS, LMS and other homegrown software systems

  • Perform User Acceptance Testing (UAT) and system testing; write test plans as required

  • Evaluate and report system performance

  • Perform customer demos of new processes and report performance

  • Formulate and define project assumptions, objectives and scope based on customer needs and thorough understanding of business and technical requirements

  • Maintain and groom product backlog ensuring user stories are well formed with acceptance criteria

  • Take an active role in working with the development team(s) to ensure defined user stories are reflected in their technical design as projects are broken down into development sprints

  • Participate and lead the estimation, sprint planning, daily scrum, and retrospective meetings

  • Communicate and coordinate with constituents on proposed solutions, project status and timeline for delivery

  • Deliver internal and external product training on new feature enhancements or modules

  • Gather data and metrics to drive projects and measure success

  • Proficient at gathering both internal and external data and turn it into decision making tools

Knowledge, Skills and Abilities:

   Required:

  • Expertise designing and implementing Supply Chain System Solutions, preferably with WMS and/or LMS

  • Strong background and understanding of distribution processes, material flow, and human factors interaction

  • Experience in leading Business Analysis, Business Process Design and Application Development (SDLC)

  • Customer first mentality with the knowledge to work with internal groups to improve business processes

  • Excellent written/verbal communication and must work well with others

  • Ability to multitask and thrives in a fast-paced environment

Equipment Knowledge: 

  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally required 3+ years of WMS and/or LMS design and implementation experience. Experience with global retail e-commerce companies and/or industrial engineering preferred. 

Education Requirements: 

Bachelor’s Degree in Industrial Engineering, Logistics, Supply Chain, or Computer Science related field is preferred or equivalent work experience.

Judgment/Reasoning AbilityAble to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

 

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work EnvironmentThe noise in the work environment is usually moderate.  Other factors are:

 

  • Hectic, fast-paced with multi-level distractions

  • Professional, yet casual work environment

  • Office environment

  • Ability to work extended hours as required

At iHerb we strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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Pasadena is known for its charm, sophistication and the best night life this side of LA! Tech is in Irvine, one of America's best places to live!
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