Business Analyst at WELL Health, Inc.
WELL is a patient communication infrastructure for healthcare. We enable enterprise health systems, private practices, and vendors to conduct seamless conversations with patients across multiple channels — including texting, email, telephone, and live chat.
With WELL, patients receive all of their healthcare communication from one trusted source — their provider. The platform empowers service representatives to converse with patients in real time, ensuring patients feel heard while driving staff efficiency and increased revenue.
Founded in 2015, WELL is based in Santa Barbara, California and is the highest rated patient engagement software on G2. WELL serves many of the country’s leading health systems and more than 20 million patients.
WELL is proud to have been named one of the 2020 Central Coast Best Places to Work by the Pacific Coast Business Times and one of the 2020 Best Places to Work in Healthcare by Modern Healthcare. To learn more about WELL, please visit our LinkedIn.
WELL is seeking a talented Senior Business Analyst to join our growing organization. You will work directly under our VP of Platform Evangelism and will own WELL’s Use Case Library (UCL). You will be responsible for guiding the Use Case process, from ideation to completion. You will work closely with our Product and Client Success teams to understand the different ways our clients are using our platform, and then create documentation around that. You will be familiar with hospital and ambulatory practice workflows.
This is an exciting role for someone that is looking for their next opportunity at a growing startup. This role has room for growth, with potential to become a people manager as WELL scales.
- Collect, organize and guide potential use cases through our validation process
- Create the required documentation for the multi-disciplinary review process and be the hands on manager of the UCL
- Conduct primary research to identify use cases
- Lead the collaborative documentation process required for the UCL
- 3-5 years of previous Business Analyst experience in a hospital or practice setting
- Working knowledge of technical concepts and lexicon, experience working with engineering and product teams
- Excellent client-facing skills
- Strong writing skills
- Self-starter that is able to work independently with little guidance
- Previous experience with project management, IT/help desk, hospital or practice-based information systems, or business intelligence
- Experience documenting workflows
WELL is headquartered in Santa Barbara, CA. As a result of the COVID-19 pandemic and to prioritize the health of our employees, all WELL positions are temporarily remote. We are looking forward to when our company returns to in-office work at or around June 2021. For this role, we are open to candidates that would be interested in working full-time out of our headquarters when we return to in-office work, or those that are already located within the United States and seeking a permanently remote position.
PERKS AND BENEFITS
Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.
Workplace groups – company committees available for all to join (Diversity & Inclusion and Workplace Engagement).
Learning and development – frequent events and tools available to help our employees #PursueGrowth.
Career mobility – we promote from within and have opportunities for employees to transfer between teams.
Santa Barbara office perks: dog-friendly office, healthy (and unhealthy snacks), Kombucha on tap, light-filled space, Sonos workplace, standing desks, and the occasional taco truck.
MacBook Pro provided
Generous equity package
Full health benefits – medical/dental/vision
WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.