Business Analyst at TeleSign

| Greater LA Area
Sorry, this job was removed at 4:03 a.m. (PST) on Saturday, September 26, 2020
Find out who's hiring in Los Angeles.
See all Data + Analytics jobs in Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

TeleSign is a cloud communications company that is redefining the way the largest brands in the world protect, connect and engage with their users. With an innovative suite of APIs, enhanced by data intelligence and Machine Learning, TeleSign delivers communication, verification and Mobile Identity solutions that have been used by almost everyone around the world. In business for more than a decade, profitable and located in the heart of Silicon Beach with panoramic views of the ocean and Hollywood sign, there is no better place to evolve and grow your career.

Business Operations leads in taking an Entrepreneurial approach to delivering Customer Focused solutions to the entire team. The focus of the Business Operations unit is a hybrid of cost containment, operational throughput and team stability. The objective is a management unit who is equipped to operationalize business strategy, implement change in Telesign’s processes and systems, and maximize the value of the outcome. Responsibilities of the Business Analyst include:

We are Customer Focused

  • Support roll out of new systems, processes and programs designed to improve the efficiency and development of TeleSign’s global business operations
  • Participate on cross functional team initiatives to reduce waste, increase effectiveness and streamline the TeleSign customer journey, document progress and milestones
  • Develop and refine process documentation; Serve as a subject matter expert on procedure and tools associated with the TeleSign customer journey
  • Promote a culture of learning across the organization; Coordinate company-wide enablement events and trainings as needed

We are Entrepreneurial

  • Analyze business and operational data sets to identify trends, draw conclusions, develop actionable recommendations and help drive data-informed decision-making across the organization
  • Build intuitive and actionable KPI reporting to drive business outcomes, with focus on the optimization of customer journey
  • Develop and execute project plans to address high priority business initiatives; Identify and validate business requirements with stakeholders
  • Supervise and monitor change management process to enhance results and ensure compliance with business requirements

We are #TelesignTogether

  • Assist in the management and communication of company-wide Objective and Key Results
  • Support the implementation of tactical plans to achieve Strategic Vision, report on progress and deliverables
  • Manage company-wide, third-party systems and tools as needed; Discover opportunities to maximize effectiveness of each tool
  • Collaborate and build relationships with business, IT, vendors, development teams and other stakeholders to understand and convey business requirements
  • Facilitate communication between stakeholders to maximize impact of change management strategy

Who You Are

  • A collaborative thinker with 1 - 2 years of professional experience, and a Bachelors Degree (or equivalent experience)
  • A good communicator who can work cross-functionally with a variety of key stakeholders
  • A Jack-of-All-Trades type who loves having your hand in many different areas of the business
  • An enthusiastic self-starter who wants to work with a wide variety of projects
  • You're knowledgable in excel, and can show us a thing or two in VLOOKUP and Pivot Tables
  • Though not required, we'd love if you had a little experience using Salesforce, Jira, and Confluence

About TeleSign:

TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications. 
Our global team consists of the best and the brightest in the industry and we treat them as such. We provide a variety of excellent benefits ranging from the standard: 401(k) matching, free lunches, generous PTO, and flexible schedules to the not so standard: quarterly performance bonuses, in-house massages, our state of the art office with panoramic views of the marina and hills, and so much more! ;)  

TeleSign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.
TeleSign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
TeleSign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.

Telesign does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • Adobe XDDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WrikeManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

TeleSign’s global headquarters is located just steps from the beach in Marina del Rey and provides breathtaking views of Santa Monica & Hollywood Sign
TeleSign Tells Employees with Ideas: Great, Make Them Happen
Watch

An Insider's view of TeleSign

How does your team reward individual success?

It’s great to be successful at TeleSign! Managers are very good at recognizing achievements and inspiring you to go do more. And on the top of that - we have annual achievers’ trip for 20 top performers! Every year we travel and have fun in one of the most exotic and adventurous places in the world!

Maja

Principal Customer Success Manager

How do you collaborate with other teams in the company?

As a member of the marketing team, I create our content. One way in which we collaborate is on the putting green in the sales corner. I hold a daily standup with them and pitch ideas over a putting competition. I simultaneously help drive revenue for the company and improve my short game.

Dave

Communications & Content Marketing

How does the company support your career growth?

I started at the company 6 years ago in Sales Development. Since then, I’ve done business on 4 continents and 11 countries. I have had the opportunity to experience firsthand how digital transformation is shaping the world we live in and creating new opportunities and challenges for those that can operate in an ever-changing business landscape.

Andy

Sales & Strategic Alliances

How do you empower your team to be more creative?

Providing the freedom and space to operate, we encourage our teams to innovate constantly, using their creativity to land on new and exciting outcomes.

Tim

Chief Financial Officer

What makes someone successful on your team?

To be successful at Telesign you need to be passionate, driven, and have a great attitude. If you are motivated to learn new technologies, help refine our process or conceptualize solutions, you will fit right in. We are big advocates of diversity and inclusion and we love how different we all are here.

Ben

Director, WW Customer Success

What are TeleSign Perks + Benefits

TeleSign Benefits Overview

TeleSign’s global HQ is located just steps from the beach and provides breathtaking views of the Pacific Ocean, Santa Monica Mountains and the Hollywood sign. Perks include an entrepreneurial environment with a flexible work schedule and open PTO. TeleSign provides its employees the chance to grow their career at the cutting edge of digital identity at one of Silicon Beach’s fastest growing tech companies.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
More Jobs at TeleSign4 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Marketing
Sales
Sales
new
Los Angeles
Marketing
new
Los Angeles
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView TeleSign's full profileSee more TeleSign jobs