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At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster.  That’s where you come in. We’re seeking a Business Analyst to develop and help implement strategic initiatives for improved efficiency and productivity.

This individual will be the liaison between the Stakeholders, Product and Engineering team, and will work to understand business requirements and define project scope, and successfully track projects throughout their lifecycles.  

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. And, most importantly, success would mean being a natural born leader with top-notch training skills.

 What You Will Do

  • Work with the product team, software engineering team, and project stakeholders to understand requirements translating the business needs into user stories that can be understood by the software engineer
  • Develop technical and system stories that support improvements to system performance, responsiveness, or scalability
  • Facilitate the development of standard methodology future state workflows while identifying interpersonal and technical gaps that need to be filled
  • Lead business process current state discovery sessions and effectively gather current state workflow
  • Ensure user stories meet the business objectives of the stakeholders
  • Leverage data to aid in making decisions and trade-offs 
  • Support project teams during the analysis and planning stages of software development
  • Participate in Sprint Reviews of software produced during the sprint to ensure the requirements were interpreted correctly
  • Participate in testing of the software produced during the sprint to verify the work product meets the business objectives, as well as documenting any defects or issues.
  • Assist in the troubleshooting of production related customer issues


Qualifications

  • 4 plus years of business analyst experience in a software company
  • Experience working with and interviewing customers and stakeholders to surface detailed requirements information
  • Technical strength, experience understanding technical and software engineering trade-offs; experience in setting technical service level goals, objectives
  • Experience creating requirement documents such as Business Requirement Document (BRD), use-cases, user stories, or any other artifact needed for the project
  • Understanding of Product Management software such as JIRA
  • Excellent listening skills to understand and interpret customer and stakeholder responses
  • Strong facilitation skills to lead requirements and user story sessions
  • Strong analytical capabilities, to evaluate information gathered from multiple sources, resolve conflicts, decompose requirements into lower level details, and distinguish true business needs from proposed implementations or user requests
  • Experience in an agile/scrum software development environment
  • Experience with user acceptance testing of a software solution
  • Experience writing SQL queries is a plus
  • Some experience as a software engineer would be preferable
  • Bachelor’s degree or relevant work history
  • Ability to navigate through a highly abstract and fast paced environment

Work Perks Worth the Hype

  • Competitive compensation package 
  • Medical, dental, and vision insurance 
  • 401 (k) employer match program 
  • Gym membership reimbursement 
  • Fully stocked kitchen (vegetarian friendly) 
  • Catered family lunches together (Every Friday)
  • Weekly Happy Hours 
  • Your birthday off
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • lampLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • ZendFrameworks
    • MySQLDatabases

Location

5955 De Soto Ave Ste 210, Woodland Hills, CA 91367

An Insider's view of Convoso

What’s the vibe like in the office?

Our office vibe mirrors our core value "Work Hard Play Hard." There are days where everyone is working on their tasks and getting things done but we make sure to balance it out with ping pong breaks, video game Fridays, and company lunches.

Betty Ly

Product/Admin

How do you collaborate with other teams in the company?

At Convoso, we like to promote collaboration amongst departments. It's always nice to see team-members work together to solve a problem!

Meg

VP Operations

How has your career grown since starting at the company?

Within the first year at Convoso I had absorbed enough knowledge to become a Software Engineer with leadership opportunities on the horizon. A short year after that I was promoted to Team Lead Engineer. Through hard work and great opportunities I was able to grow my career much more rapidly at Convoso than I could have at another software company

Travis

Team Lead Engineer

How do you make yourself accessible to the rest of the team?

My door is always open! If it's closed.. you can always message me. I am always ready to help and solve issues with the team.

Meg

VP Operations

What makes someone successful on your team?

We’re passionate about growth. We look for team members who are hungry and passionate about growing as individuals. We like to see initiative, adaptability, and a positive outlook. One of our core values is teamwork. We’re successful as a team when we focus on communication and working together toward our shared goal of putting our customers first.

Nima

CEO

What are Convoso Perks + Benefits

Convoso Benefits Overview

Competitive compensation package
Medical, dental, and vision insurance
401 (k) employer match program
Gym membership reimbursement
Fully stocked kitchen (vegetarian friendly)
Monthly massages
Weekly catered family lunches together
Weekly happy hours
Your birthday off

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
On and offsite team building events.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Parking
Fitness Subsidies
Monthly Gym Reimbursement
Professional Development Benefits
Cross functional training encouraged
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