Associate Business Systems Analyst

| Santa Monica
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At Edmunds we’re driven to make car buying easier. Ever since we began publishing printed car guides in the 60’s, the company has been in the business of trust, innovating ways to empower and support car shoppers. When Edmunds launched the car industry’s first Internet site in 1994, we established a leadership position online and have never looked back. Now, as one of the most trusted review sites on the Internet, millions of visitors use our research, shopping and buying tools every month to make an easy and informed decision on their next car. For consumers, we bring peace of mind. For dealers, we make tools to help them solve their problems and sell more cars. How do we do it, you ask? The key ingredients are our enthusiastic employees, progressive company culture and cutting-edge technology. Want to join the team? Read on to find out how!

What You’re Applying For:

Do you often wonder how something works or consistently look for a better, more efficient way to do something? Then we’ve got the job for you! The Associate Business Systems Analyst will work with a cross-functional team responsible for the product ownership of critical platforms in Edmunds dealer ecosystem. As the Associate Business Systems Analyst, you will be relied on as a trusted subject-matter expert on applications such as Salesforce and will assist users with troubleshooting issues, training, and other ad hoc requests. You will use your adept problem-solving and communication skills to facilitate business requirements gathering sessions with a diverse group of stakeholders. In this role, you will also collaborate closely with product and engineering teams to design and deliver technology solutions that operationalize new product innovations and features. The ideal candidate will bring an inquisitive, analytical mindset required to effectively evaluate Edmunds business processes and systems, and proactively identify optimization opportunities that enable Edmunds to scale.

This is a unique opportunity to get a crash course in learning the ins and outs of operating a business andproduct development. If you are a detail-oriented natural leader with a curiosity to learn and thrive in a fastpaced entrepreneurial environment, this is the role for you!

What You’ll Do:

  • Triage and review all incoming user requests, answer user questions and troubleshoot issues
  • Write application stories for bugs, system changes, and feature enhancements, providing developers with clear and thorough business requirements
  • Prioritize and escalate issues to the appropriate teams, identifying the right level of urgency and business impact
  • Perform rigorous QA of development stories, ensuring the user experience and data integrity are always kept at top-of-mind
  • Facilitate user demos and training sessions to provide business stakeholders with a clear understanding of the impact of any upcoming releases and system changes
  • Become a subject matter expert for Edmunds operational processes and help identify opportunities for optimization and automation
  • Assist the admin team with user management, data audits/uploads, and reporting
  • Work with cross-functional teams to implement meaningful changes in Edmunds Tier 3 businessapplications, with a focus on automating manual processes, improving internal and externalcustomer satisfaction and driving efficiency across the organization 

Challenges:

  • This role is both business and developer facing. You must be comfortable communicating with allparties, translating technical concepts into easily understandable language for non-technicalstakeholders, and vice versa.
  • Understand the difference between a symptom and the underlying problem, and interpret impact and reason behind a user’s issue, bug or request.
  • Prioritize your work: This role is fast-paced, with a high volume of projects and inquiries. You must be able to balance the priorities of the business, and quickly adapt if strategies shift.
  • Be a team player. Communication is the key to success in this role.

What You Need:

  • BA or BS Degree
  • 2+ years of hands-on experience with Salesforce.com or other CRM
  • Outstanding organizational, communication, and interpersonal skills conducive to collaborating and working within cross-functional teams
  • Strong analytical and technical skills
  • Ability to multi-task and work independently in a fast-paced, dynamic environment
  • Ability to think critically and bring a solutions-oriented approach to problem-solving

Working @ Edmunds.com:

Employees think it’s a pretty great place to work and some pretty impressive publications think it is too: we have been recognized as one of the best places to work by the Fortune Magazine and Great Places to Work, LA Business Journal (for the last 6 years!), Computerworld, and Built in LA. We've also been identified as one of the best workplaces specifically in Technology and also for Diversity and Asian Americans. In fact, our CEO, Avi Steinlauf, was rated as one of Glassdoor's Highest Rated CEOs! If you’re interested in learning more and joining our mission, we’d love to hear from you!


Edmunds will consider for employment qualified candidates with criminal histories in a manner consistent with the requirements of all applicable laws.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • CSSLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • DockerFrameworks
    • GraphQLFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • React NativeFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TerraformFrameworks
    • SparkFrameworks
    • MongoDBDatabases
    • NoSQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • DynamoDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Conveniently located at the Colorado Center, near the intersection of Cloverfield and Colorado.

An Insider's view of Edmunds

What’s the vibe like in the office?

This is not your average corporate office. Everyone is friendly and welcoming. While we're here to get work done, not everything is all business. People here understand the importance of human relationships. Not only are we co-workers, but many of us are also friends, close ones even. To top it off, our office is fun and encouraging to take breaks!

Denise

Director, Software Engineering

What does your typical day look like?

Each day I start by building the Edmunds story from the ground up. Using our own unique reporting tools and in collaboration with our product, analytics and marketing team, I can speak to the value of Edmunds. Once this information is complied, I head out to meet with our dealer partners to go over program results, listen, assess their needs.

Chantal

Account Executive, Major Accounts

How does the company support your career growth?

At Edmunds, there are few barriers — communicating across the organization feels safe and encouraged. This open-door policy has given me the opportunity to participate in cross-functional projects, gain exposure to different teams and learn from a diverse group of leaders.

Christina

Manager, Client Success

How do you empower your team to be more creative?

Great ideas are the heartbeat of the Edmunds editorial team and they can come from anywhere. Everyone is encouraged to contribute and we have regular feature meetings where concepts are presented, discussed and evolved. As Editor-in-Chief, I love to be challenged by an idea and it’s hugely rewarding to see them come to fruition.

Alistair Weaver

V.P., Editorial and Editor in Chief

How has your career grown since starting at the company?

I joined Edmunds as an IT manager. Now, I manage a team of 100 employees supporting our B2B dealer business. In 18 years, I have grown beyond my own expectations. From the moment I joined the company, each of my professional needs were met. Continued learning, peer support, skills development and opportunities for advancement greet me every day.

Katti

V.P., Dealer Operations

What are Edmunds Perks + Benefits

Edmunds Benefits Overview

We could tell you all our benefits. But then we'd have to hire you.

Our Santa Monica "EdQuarters" is located just two miles from the beach and less than 12 miles from LAX. The office's custom automotive themed designs and enviable amenities create a work environment unlike anything else in the L.A. Area.

We focus on results, not hours. We offer flexible time off as well as 13 paid holidays. Our team enjoys free gourmet coffee and snacks, fresh fruit and many other amenities.

Culture
Volunteer in local community
Volunteer hours contributed by employees and their eligible family members are matched 1:1 with a $15 donation for every hour. In addition, a Board Service program is offered which supports employe
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Summer hours
President's club
Employee awards
Flexible work schedule
Edmunds provides a flexible environment to work in the most effective and efficient way for you.
Remote work program
Edmunds offers flexibility to work fully remote, from our Edquarters, or a combination of both.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Interview training, which highlights the importance of diversity and brings attention to unconscious bias during the recruiting process.
Diversity manifesto
Diversity employee resource groups
We launched ERGs at Edmunds, which allows employees with a particular commonality or interest to share a space, support each other and spread awareness.
Hiring practices that promote diversity
We conduct interview training for all our hiring teams, which highlights the importance of diversity and brings attention to unconscious bias during the recruiting process.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can fund healthcare and dependent care flexible spending accounts (FSAs) through payroll deductions to pay for qualifying expenses with pre-tax money.
Disability insurance
Edmunds pays 100% of the premium cost for employee disability income protection coverage of 70% of base salary up to the plan limits.
Dental insurance
Choose from two comprehensive PPO options (including one with orthodontia coverage).
Vision insurance
Two options are available. The free option covers annual exams, and the other includes annual exams and lenses/frames or contacts annually.
Health insurance
Multiple comprehensive PPO and HMO (California only) options are available. All include doctor, hospital and prescription coverage. Edmunds pays 70–100% of the medical insurance premium cost.
Life insurance
Edmunds pays 100% of the premium cost for employee life and AD&D coverage of one and a half times employee’s base salary, up to $450,000. Employees can purchase supplemental life up to five times
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Edmunds matches pre-tax and Roth 401(k) contributions at 100%, up to 6% of eligible salary (up to IRS limit), with immediate vesting.
Employee stock purchase plan
Eligible Edmunds employees can purchase shares of CarMax stock through convenient payroll deductions and receive a 15% Company matching contribution.
Charitable contribution matching
Edmunds supports the causes our employees hold dear. In partnership with CarMax, donations to qualified organizations are matched up to $5,000 per year.
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Based on tenure, employees who are primary caregivers may qualify for up to four months of paid leave for the birth or adoption of a child, and non-primary caregivers may qualify for up to one month.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Our Social Impact Paid Time Off Policy encourages employees to dedicate time to contribute to positive social change.
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Employees have the option to lower commuting costs by using pre-tax dollars through payroll deductions to pay for qualified transportation expenses like transit passes, ridesharing and parking.
Company-sponsored outings
Free snacks and drinks
Our team and visitors enjoy free gourmet coffee and snacks, daily deliveries of fresh fruit, a frozen yogurt machine with toppings bar, in addition to other complimentary food and beverage options.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Edmunds encourages physical fitness and reimburses 50% of individual fees up to $37.50 per month for qualifying facilities and activities.
Mother's room
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Edmunds offers reimbursement for qualified educational activities that further an employee’s professional development.
Lunch and learns
Promote from within

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