Analyst, 3PL Services at iHerb

| Pasadena
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Job Summary: 

3PL Services Analyst supports the Manager of 3PL Services in managing and implementing all overseas 3PL operations for iHerb Logistics. This position is responsible for daily tracking of smooth operations of overseas 3PL FCs and continuously identifying the areas of improvement by evaluating the processes of all aspects of 3PL operations. 3PL Services Analyst will closely monitor the 3PL FCs’ performances against SLA guidelines and ensure all 3PL FCs perform at the required level per SLA.  This position will create various KPI reports  and review with the Manager and Director of 3PL Services during the regularly scheduled meetings.  Working cross-functionally with various teams including Planning, Marketing, Warehouse Operations, Finance, Engineering, and Legal, the 3PL Services Analyst strives to bring all overseas 3PL operations to their maximum efficiencies and successes. 


Job Expectations: 

  • Under the guidance of the manager of 3PL Services, executes the implementation of overseas 3PL operations with 3rd party vendors

  • Ensure all warehouse operations are conducted according to standard operating procedures and performs at SLA required levels or higher

  • Meet inventory control targets and accuracy by working with the inventory management team

  • Pull and report data from database using Excel and other data management systems and to perform and ad hoc reporting and analysis as required

  • Develop methods and models for more efficient and effective data analysis process

  • Resolve problems concerning transportation, logistics system, imports or exports or customs issues

  • Support continuous improvement projects and initiatives

  • Serve as an effective liaison among other functional departments to define, plan, and execute projects to add capabilities, increase efficiency, and improve the performance of iHerb’s unique supply chain

  • Facilitate project meetings using meeting management best practices to drive cross-functional communication

  • Ensure 3PL project team activities and decisions are clearly communicated, documented, and archived

  • Provide an accurate weekly report detailing 3PL performance, unit trends in and out and the overall weekly performance and operational cost

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:


  • Excellent analytical and organization skills and ability to multitask

  • Project management experience required (PMP, Six Sigma, Lean, etc.)

  • Experience working with top tier third-party logistics providers

  • Experience in transportation concepts: pricing strategy/analytics, forecasting, freight forwarding, planning, optimization 

  • Strong analytic ability and communication skills in warehouse and supply chain processes

  • Strong background in Excel based reporting

  • Experience in and understanding of Closed Loop Metrics (Tableau)

  • Experience with ERP system(s)

Equipment Knowledge: 

  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally, requires three (3) years of Supply Chain Execution, Warehouse Management, and Inventory Control or managing 3PL operations. Experience working with top tier third-party logistics providers preferred.

Education Requirements: 

Bachelor’s degree in logistics/supply chain or related field preferred or equivalent work experience.

Judgment/Reasoning AbilityAble to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work EnvironmentThe noise in the work environment is usually moderate.  Other factors are:


  • Hectic, fast-paced with multi-level distractions

  • Professional, yet casual work environment

  • Office / Warehouse environment

  • Ability to work extended hours as required


At iHerb we strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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