The Customer Support Specialist is a crucial role in our company, serving as the primary contact between buyers, sellers and us. The ideal candidate has an understanding of mobile applications and technology with an eagerness to provide the best customer support around.

In this role you will:

• Resolve customer support issues with the utmost patience and by adhering to company policies
• Provide real-time customer support with a positive attitude through phone, email and chat
• Troubleshoot technical issues related to our mobile apps and website
• Generate monthly customer feedback reports to management
• Report to Director of Customer Experience and be flexible to manage other assignments as they come up

We are looking for:

• Passion for sneakers, technology and helping others succeed
• A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility
• Excellent written and verbal communication skills; able to interact with customers in a clear and concise manner
• Must be a team player who is able to make independent decisions based on established guidelines
• Must be able to prioritize work and manage time effectively; the ideal candidate thrives in a fast-paced, multi-faceted environment
• Highly organized with demonstrated attention to detail
• Ability to recognize current trends within the industry and suggest ways to improve the overall customer experience
• Must be available and willing to work extended hours as needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs 

Benefits and perks:

• Join the early team and work closely with founders on all aspects of the company
• Medical, dental and vision coverage
• Competitive salary and generous equity grants
• Daily catered lunches from LA’s best restaurants
• Unlimited vacation

Founded in 2015 and based in Los Angeles, California, GOAT is the safest way to buy and sell sneakers. Whether you’re looking to buy rare sneakers, discover new ones, or earn money by listing sneakers you already own, GOAT is your destination. And with an authentication service, buyer protection guarantee and great customer service, it’s the safest option in the industry. We are backed by some of the leading names in venture capital including Accel Partners, Andreessen Horowitz, Ashton Kutcher, Guy Oseary, Matrix Partners, NEA, SV Angel, Upfront Ventures and Y Combinator.