Customer Success Manager- bilingual (English/Spanish)

At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.

Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.

We are looking for an experienced bilingual (English/Spanish) Customer Success Manager to enable a seamless implementation of Path’s products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross functional alignment; ensuring customers are receiving the most value possible from our products. You will report to the Head of Mission Control and will join a team of dedicated, supportive, and enthusiastic people to help create the future of manufacturing. Come solve the hardest problems with the best team on the planet!

The position may be located at our Columbus, Ohio headquarters or operated remotely, with an expectation of increased travel to our office.

What You’ll Do

• Be the primary point person for multiple customers across North America
• Own the customer post signature through to on-going customer support, including the cross functional coordination with our internal deployments team 
• Be the voice of the customer internally between product, engineering, and sales 
• Coordinate ongoing customer touchpoints to ensure internal customer production planning aligns to the capabilities of our robotic systems 
• Own customer utilization of our robotic systems for all of your accounts

• Fluent in both English and Spanish (written and spoken), with the ability to communicate technical and business concepts effectively in both languages
• Travel as needed (up to 30% of the time) to customer sites to build relationships, provide support, and better understand the customers business operations 
• Experience communicating around technical subjects, with non-technical individuals
• Capable of negotiating with stakeholders (internal and external) at an executive leadership level
• Customer obsessed and care deeply about customers getting value from our products and services 
• Excited by the prospect of growing a book of business with modern monetization strategies
• Detail-oriented person that can operate in a fast paced environment and adapt quickly
• Excited by the opportunity to be a part of a venture-backed startup, where your work will have an immediate and direct impact
• Passionate about what you do and enjoy working in a collaborative environment

• Daily free lunch to keep you fueled and connected with the team
• Flexible PTO so you can take the time you need, when you need it
• Comprehensive medical, dental, and vision coverage
• 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
• 401(k) retirement plan through Empower
• Generous employee referral bonuses—help us grow our team!
  

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.