The Customer Success Manager will support customers from onboarding to long-term success, working closely with tech teams and ensuring customer satisfaction.
At Tatum, we believe building in Web3 should be simple, powerful, and fast — and we’re on a mission to make that a reality.
We’re looking for a Customer Success Manager who loves helping people, enjoys solving problems, and isn’t afraid to get a bit technical. If you get excited about supporting developers, scaling cool blockchain projects, and working with a friendly international team — you’ll fit right in!
ResponsibilitiesWhat you’ll do- Be the go-to partner for your customers — from first call to long-term success.
- Help to grow a portfolio and guide new users through onboarding and help them get the most out of Tatum.
- Keep an eye on product usage and step in when someone needs help or a nudge.
- Work closely with our tech teams to figure out solutions to tricky problems.
- Suggest improvements and share customer insights (we love feedback!).
- Look for opportunities to help customers grow with Tatum.
Requirements
- Minimum 3 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
- Experience working with API-based or developer-focused technologies.
- General understanding of blockchain technology and Web3 environments.
- Strong communication, relationship management, and stakeholder coordination skills.
- Ability to work independently in a dynamically changing startup environment.
- Proficient in using CRM, project management, and customer engagement tools.
Preferred Qualifications
- Previous experience in blockchain, fintech, or cloud infrastructure industries.
- Technical background or familiarity with reading technical documentation.
- Experience with enterprise customer accounts and long-term success planning.
BenefitsWhy Join us?
- A dynamic team where problem-solving, communication, and learning are valued over rigid tool experience.
- A chance to work on cutting-edge blockchain technologies with a supportive, growth-oriented culture.
- A startup-minded environment where your ideas and contributions matter.
- Remote-friendly ( US region ) - We prioritize both business and employee needs, ensuring flexibility in how and where you work.
- ESOP (Employee Stock Option Plan) – Become a part-owner of our company and share in our success and potential profits.
- Flexible hours – Work whenever it suits your personal schedule. No fixed hours for most positions.
- 25 days off – Take time to recharge and enjoy your vacation.
- Learning & Development budget – Whether you want to sharpen your technical skills, grow as a leader, or explore blockchain, we support your learning journey.
🚀 Ready to dive into an exciting role? Apply now and let’s build something great together!
#Blockchain #Tatum
Disclamer: We are not open to collaboration with agencies at this time. Please refrain from outreach regarding agency partnerships.
Top Skills
APIs
Blockchain Technology
CRM
Customer Engagement Tools
Project Management Tools
Web3
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