Our Customer Solutions Specialists are the vital to Joybird’s success as they are both brand ambassadors and customer advocates. These customer and production-facing professionals are empowered and equipped to deliver WOW experiences to every customer.

You will:

• Communicate directly with customers via phone, email and live chat.
• Solve delivery issues, transaction problems and customer experience complaints to exceed customer satisfaction.
• Become an expert on the full Joybird catalog and provide style advice and product recommendations to suit a customer’s unique needs.
• Assist our leadership team to create programs and initiatives to make our customers’ experiences even better.
• Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.

You’re a good match if you’re:

• A nimble troubleshooter – You don’t believe in following a specific path to solve every problem and are comfortable making judgment calls. You quickly understand the issue and create a personalized/tailored solution for each customer.
• A skillful guide – You clearly walk the customer through the resolution and set expectations for delivery.
• An expert wordsmith – You know just the right way to respond, whether via chat, email, or phone.
• A reputation builder – Your strong ability to display your expertise and exceed customer expectations means you’re the one shaping customers’ opinions of our brand.
• Resilient – You can quickly move past negative interactions.

Perks:

• Competitive salary
• A business that trusts and embraces tech
• A leadership team that wants to do it right and is open to new ideas
• A startup with a proven business model that’s growing fast
• Generous health benefits (dental, medical, vision)
• 401k plan
• Ample Paid Time Off
• Fully stocked pantry with your choice of snacks and drinks
• Furniture discounts (for friends and family too)