Continuous Improvement Supervisor

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We’re looking for a Continuous Improvement Supervisor to join our growing Continuous Improvement team. As a Continuous Improvement Supervisor you will lead and drive process improvement initiatives across the organization using Lean, Six Sigma, and Kaizen methodologies. This role ensures operational efficiency, cost reduction, and quality enhancement through structured CI projects. You will lead a team and drive operational excellence across all levels of the organization.  

You’ll report to the Senior Manager, Continuous Improvement and work onsite from our Santa Ana, California office with occasional travel (up to 25%).

What You’ll Do: 

• Plan & Execute CI Projects: Develop and implement improvement plans using Lean, Six Sigma, and Kaizen principles

• Monitor & Report: Track milestones, report progress to leadership, and remove barriers using PDCA, root cause analysis, and other CI tools

• Coordinate Teams: Delegate tasks, set timelines, and ensure accountability for project success

• Communicate Clearly: Translate complex CI concepts into actionable insights for stakeholders and maintain transparent communication

Key Performance Indicators (KPIs):

• Cost Savings: Achieve targeted annual cost reductions through CI initiatives

• Cycle Time Reduction: Improve process efficiency by reducing cycle times 

• Defect Rate Improvement: Lower defect rates and enhance quality metrics

• Project Completion Rate: Deliver CI projects on time and within scope

• Employee Engagement: Increase participation in CI activities and sustain improvement culture

Who You Are:

• Education: Bachelor’s degree in Business, Engineering, or related field

• Experience: 3+ years in Continuous Improvement or process optimization roles

• Certifications: Lean Six Sigma Green Belt (preferred), Kaizen or equivalent CI training

• Skills: Strong knowledge of CI tools (Process Mapping, 5S, DMAIC), project management, data analysis, and change management

• Soft Skills: Excellent communication, leadership, and problem-solving abilities

• Knowledge in Google Docs, Google Sheets, Google Slides & Monday.com, proficiency in LucidCharts 

Salary Range: 

The salary range for this position is $70,000-$94,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.