**This role is located in Los Angeles, CA. Relocation to Los Angeles is required. Assistance may be provided.

As a Technical Writing Manager, you will become an important member of the Content Delivery Team. You will manage a team of writers for assigned product areas, which include all documentation for new features and documentation updates.

You will lead a team of talented tech writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use. You will take ownership of key documentation areas, assist the team with documentation updates, and contribute to the maintenance of the ServiceTitan knowledge base.

As our Technical Writing Manager, you will: 

• Empower a Team: Manage a team of technical writers and drive career growth and opportunity for the team members maintaining a strong customer focus
• Manage Documentation Production: Manage and participate in the timely design, production, and delivery/completion of product documentation; Create, maintain, and follow consistent writing style standards and guidelines across documentation materials; Deliver top quality, thorough product documentation for both technical and non-technical audiences; Establish subject matter expertise across the team for product knowledge, product usage best practices, as well as documentation and writing best practices; Help the documentation team to track and identify documentation areas impacted by UI changes and new features
• Write: Produce easy-to-understand and customer-facing user guides and help article; work with Product Managers and internal teams to obtain an in-depth understanding of the product and documentation requirements
• Maintain: Own and maintain a customer-facing Knowledge Base
• Audit: Participate in audits of existing documentation to ensure optimization of content architecture and accuracy of content

To be successful in this role, you'll need: 

• Bachelor’s degree in English, Technical Communications, Computer Science, Engineering, or related fields.
• 4+ years of management experience leading a team of technical writers
• 7+ years of technical writing experience (software company strongly preferred)
• Experience managing a team of diverse individuals – proven ability to manage, motivate, collaborate with, and lead teams through end-to-end document creation in a fast-paced environment.
• Prior experience with software development (2 years preferred) or educational equivalent.
• Superb grammar and spelling.
• Excellent proofreading skills.
• Advanced logic and problem-solving skills.
• Ability to organize and simplify large amounts of data and multi-tiered processes.
• Ability to work autonomously on assigned tasks and coordinate multiple ongoing projects.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Familiarity with HTML, CSS, and JIRA. Demonstrated ability to learn new software and technical skills.
• Proven success in a fast-paced high output working environment
• Strong attention to detail, editing skills, analytical skills, and thorough understanding of technical documentation
• A drive to learn quickly and constantly adapt to new challenges
• Data-driven approach to prioritization of writing efforts and validation of results (ROI)
• Maintain in-depth product knowledge, as well as advanced writing and editing skills, in order to help writers evaluate the information needs of customers and employees
• Working knowledge of structured authoring and single-source publishing tools (Madcap Flare)

Preferred Skills (if you have one of the following skills, this will be significant bonus)

• Knowledge of home services industries (plumbing, electrical, HVAC).

Why ServiceTitan?

Company Culture

We are proud of the ServiceTitan culture - it brings together brilliant, genuine and driven individuals in an atmosphere that is positive and inclusive. Check out our culture for yourself:

http://instagram.com/goservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Inc 5000 - Best Places to Work, 2019
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Places to Work, 2019
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity, age, disability, or genetic information. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great — and there's always room for more.