Technical Writer
Moov is the payments processor devoted to delighting users. We help software companies add money movement to their products, letting the end-user drive how they pay and get paid.
We’re seeking a technical writer to capture, organize, and maintain knowledge about our products on docs.moov.io. You will be writing for developers and operators of SaaS companies that implement Moov’s money movement capabilities into their products. You will also work closely with Moov engineers, product managers, and designers.
You will:
- Talk to product delivery teams to learn about our product features: what they do, how they work, how they’re used, and who they’re for
- Write software documentation from technical specifications, discussions with product managers and engineers, and hands-on experimentation
- Write recipes, guides, and other content to help make complex workflows simple to understand
- Dream up and implement new ways to deliver, analyze, and interact with technical content
- Help define doc processes and contribute to doc standards, including participating in peer editing and review cycles
- Assist in planning, scheduling, and tracking documentation work to meet product release dates
You have:
- Experience as a technical writer in the software industry
- Excellent writing, editing, and communication skills (clear, concise, instructive)
- Proficiency in HTML and Markdown
- Experience writing about backend languages like Go, Node, or others
- Experience with large information architecture projects
- Ability to communicate complex technical topics to technical and non-technical audiences
- Ability to deliver high quality documentation paying attention to detail
Our company:
Moov is a 100% remote company with people from more than 25 states. We’re backed by a16z and other respected investors. We won Visa’s global Everywhere Initiative and our community of builders grows larger every day. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills and we embrace diversity, creativity, and equal opportunity.
Our people:
Our customers come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.
We have mountain bikers, skiers/boarders, runners, video gamers, musicians, movie buffs, weight lifters, and about every other type of person in between. We enjoy solving problems and tackling challenges with creativity. If we don’t know the answer, we revel in the hunt to find it. We like helping people and choose to give first. We’re patient, open, and honest. If you share our values and enthusiasm for making the complex simple and delightful, you’ll find a home at Moov.
Benefits include:
- 100% remote. We make remote-work work.
- We match what you contribute to your 401(k) up to 5% of your salary
- Generous parental leave
- Competitive health, dental, and vision insurance plans
- Unlimited PTO, paid holidays, and sick leave
- Learning stipend and a culture that encourages and promotes professional growth and development
- Home office stipend
- Ownership in the company via employee stock options
- Culture of people helping people who give first, celebrate wins together and embrace autonomy, transparency, and trust
- The opportunity to join an experienced and ambitious team passionate about solving customers’ needs and who love what they do
- Partner with a community of 2000+ developers around the world, helping them focus on possibilities vs payments
Salary range: $90k to $116k based on experience, geography, and other key factors
Advice:
If you’re nervous about not meeting every qualification above, apply anyway. Moov is all about pushing boundaries—ours, yours, and the industry’s—so we look for curious people willing to experiment and grow. While we can’t teach curiosity and compassion, we can teach some technical skills. Of course, we can’t guarantee anything, but as Michael Scott says,“You miss 100% of the shots you don’t take!” (Or was that Wayne Gretzsky?)
One more thing:
Don’t go iron your clothes for your interview (do people still own irons?). We're all pretty casual here, so you can wear whatever you are most comfortable in.
Okay—last thing:
When you meet with us, have some concrete, tangible examples of when you’ve added value, improved something, created something, or done some fantastic, customer-centric work. We also want to learn about you as a person. If you want to know what it’s like working at Moov, check out stories from our employees.
PS:
Share our job roles with others! Wouldn’t it be nice to make new friends and bring over old friends? We think so.