Technical Writer at WELL Health (Greater LA Area, CA or Remote)

| Greater LA Area | Remote
Sorry, this job was removed at 3:36 a.m. (PST) on Friday, December 10, 2021
Find out who's hiring in Greater LA Area.
See all Content jobs in Greater LA Area
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

ABOUT WELL HEALTH

Our Mission: Make healthcare the gold standard in customer service.

What We Deliver: WELL™ Health is a SaaS digital health leader in patient communications and the 2021 Best in KLAS winner in Patient Outreach. WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. By unifying and automating disjointed communications, WELL Health helps healthcare organizations drive more patient visits, build exceptional patient loyalty, and reduce staffing costs, frustration and turnover. 

Our Impact: WELL Health helps 200k+ healthcare providers facilitate more than 1 billion messages for 30+ million patients annually. 

Our award-winning culture: In 2021, WELL Health was named #10 on the Forbes list of America’s Best Startup Employers and was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In LA. Additionally, WELL is proud to recently be named #484 on the Inc. 5000 list of fastest growing private companies. In 2020, WELL Health was named among the Best Places to Work by Modern Healthcare.

SUMMARY 

WELL is looking for a talented Technical Writer to join our Account Management team. As the Technical Writer, you will report directly to our Director of Customer Support, and play a critical role in ensuring client happiness. 

The initial focus of this role will be creating durable customer-facing documentation for self-service. Dependent on business needs, you will also be responsible for creating other items like release notes, and writing for technical partners, should those needs arise.

You are deadline and data-driven, and you have strong independent working skills while still effectively working cross-functionally with other departments. You are comfortable working in a fast-paced environment, and excited about working at a hyper-growth organization. 

RESPONSIBILITIES

  • Partner with the Product and Engineering teams to assist with planning and tracking documentation work to meet product releases and client deliverables
  • Creating and curating through editorial oversight the internal WELL knowledge base 
  • Collaborate with Customer Support, Account Management, Product, Client Training, Software Engineering, and BI teams to carry out extensive discovery in order to create documentation that communicates information in a clear, concise manner 
  • Help establish a consistent voice and communicate information through documentation
  • Analyze the target audience and craft documents to best meet the audience’s level of knowledge
  • Participate with other stakeholders to create and ensure adherence to a WELL style guide

REQUIREMENTS 

  • 4+ years technical writing experience within a SaaS company
  • Excellent reading comprehension, listening, and writing skills that drives you to produce world-class content
  • Ability to create a positive customer experience by writing comprehensive and easily understood WELL product releases 
  • Experience working with technical teams in an Agile environment
  • Find knowledge gaps that will benefit customers and team members alike
  • Experience producing short-form content: user briefs, tip sheets, troubleshooting guides, FAQs, and knowledge base.
  • Experience with Salesforce Knowledge Base, Confluence, and JIRA (or similar tools)
  • Comfortable working as a solo producer within a team context

BONUS 

  • Bachelor's Degree in English, Communication, Journalism, or related field
  • Knowledge of healthcare workflows
  • Experience writing for a non-technical audience
  • Experience with HTML and creating web media content including infographics
  • Experience building a customer-facing communication process or tool including release notes

LOCATION

WELL is headquartered in Santa Barbara, CA, with a second office in Boston, MA. If you are located near one of our offices, we ask that you come onsite on a regular cadence. If you do not, this role is 100% remote. #LI-Remote

WORKING AT WELL

  • Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.
  • Employee equity groups – 11 groups available for all to join. Black & Latinx, Women, LGBTQ+, Disability, and many more!
  • Learning and development – frequent events and tools available to help our employees #PursueGrowth.
  • Career mobility – we promote from within and have opportunities for employees to transfer between teams. 
  • Santa Barbara office perks dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck.
  • Company perks and benefits MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).

Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram (@wellhealthinc). To hear firsthand what it’s like to work at WELL, please view this team video

Committed to Diversity, Equity, and Inclusion

WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

Even if you do not meet 100% of the criteria, we encourage you to apply. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. WELL Health is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.

Candidates should be aware that WELL Health currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. WELL Health is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.


Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • TypeORMLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Nest JSFrameworks
    • AmplitudeAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • CodaManagement
    • Lucid ChartManagement
    • ZendeskManagement
    • WordpressCMS
    • PardotCMS
    • SproutSocialCMS
    • SEMrushCMS
    • GoToWebinarCMS
    • ConfluenceCMS
    • AsanaCMS
    • SeismicCMS
    • SalesforceCRM
    • SalesloftCRM
    • GrooveCRM
    • GONGCRM
    • MailChimpEmail
    • ZoominfoLead Gen

Location

Santa Barbara HQ: with beautiful beaches, award-winning restaurants, & a thriving arts scene, Santa Barbara lives up to the hype. We offer roles that are based out of our offices (SB or Boston), fully remote and hybrid.
The United We Tech Series: The WELL Health Episode
Watch

An Insider's view of WELL Health

What’s the vibe like in the office?

The WELL team is a group of lively, driven and hardworking individuals. There is always music playing and dogs hanging- making it truly enjoyable to come into the office. The environment is very collaborative and exciting. I feel valued and challenged every day! 10/10 would recommend WELL!

Reid

Regional Sales Director

What kinds of technical challenges do you and your team face?

At the current growth stage of WELL, the biggest technical challenge we face is scaling. As a software engineer, it's an exciting time to be a part of the team. I have a direct role in helping us as we continue to grow and expand our tech stack to scale the organization to the next stage.

Anav

Senior Software Engineer

How does the company support your career growth?

As a Learning and Development Manager, my role is all about creating and implementing ways our entire organization can continue to grow and learn, keeping in mind one of our core values – Pursue Growth. I love the challenge of finding new innovative ways to bring strategic learning solutions to our employees.

Ryan

Learning and Development Manager

What is your vision for the company?

The average American spends more than $10K a year on healthcare, but customer service in medicine is rated the third-worst of any industry. We’re going to change that, giving patients delightful experiences, freeing the industry from clunky, obsolete communication practices, and making healthcare easier and more accessible—for everyone.

Guillaume

CEO

What are WELL Health Perks + Benefits

WELL Health Benefits Overview

At WELL Health, we recognize that our employees lead full lives in and outside of work and need our support both personally and professionally to truly achieve success. We invest in effective, accessible benefits and programs to support all of our employees by nurturing their whole selves. That’s what we call our Whole-Person approach to benefits and culture.

WELL Health benefits and cultural offerings are robust— and all have the intent to support different aspects of our employees’ lives and focus on the Whole Person:

Low cost medical & dental plans: 5 plan options, one of which is available at no monthly cost to employees.

Groundbreaking access to mental health support: Employees on WELL Health’s healthcare plan can enjoy a $0 co-pay for in-network mental health visits and free, unlimited access to Ginger, the world’s first integrated mental healthcare system.

Fertility benefits for family planning: WELL Health offers a $10,000 lifetime credit for a variety of fertility diagnostic and treatment services for each individual on one of our insurance plans.

Robust & easy parental leave:
Our parental leave benefits are truly comprehensive, and include:
-Up to 16 weeks of paid parental leave at 100 percent of base salary for all parents (birthing, non-birthing, and adoptive) welcoming a new child into their family.
-30 days of $30 worth of food delivery.
-Super simple leave planning and management with Cocoon.

Remote-friendly, hybrid work environment: The future of work is now! WELL Health is a Santa Barbara-headquartered, remote-friendly company that supports a hybrid way of working. Our primary way of working is not based on all employees in one office every day, allowing us to continually increase the diversity, experiences, and perspectives of our team. Our employees live and work all around the world!

Career development opportunities: We provide customized learning experiences to strengthen innovation, creativity, empathy and leadership capabilities alongside critical technology skills. Our goal is to ensure all of our employees have the ability to thrive and succeed in their roles and beyond. A few ways we #PursueGrowth at WELL Health:
-Mentor WELL internal mentorship program
-Manager development cohorts
-Individual learning stipends
-Performance development check-ins in real-time

Diversity, equity & belonging: WELL Health employees bring their full selves to work. Our 11 multicultural, employee-led Equity Groups reflect our dedication to creating an inclusive, equitable, and diverse workplace. Everyone is welcome to join any group as an identifying member or as an ally. To learn more about our groups, visit our blog.

To learn more about our Whole-Person benefits and culture commitment and offerings, read our blog.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Available groups: Health & Wellness, Women, Black & Latinx, South Asian, Asian, & Pacific Islander, Indigenous People, Inter-Faith, Sustainability, Parents, Disability, Veterans, and LGBTQIA+.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mental Health Benefits
All employees on eligible benefit plans receive $0 in-network mental health and well-being benefits.
Retirement & Stock Options Benefits
401(K)
Company Equity
WELL offers stock options through its equity grant plan that vest over a four-year period with a one-year cliff.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Flexibility if employees want to volunteer during normal business hours.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Parking
We offer employees free on-site parking in our lot, and a parking subsidy for when the lot is full.
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks

More Jobs at WELL Health

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView WELL Health's full profileSee more WELL Health jobs