Sr. Documentation and Knowledge Management Specialist
We’re looking for a Senior Documentation and Knowledge Management Specialist to join Snap Inc! Working closely with the Engineering Management team, as an information architect you'll develop projects and manage programs that improve the sharing of information across Snap’s Engineering teams. Working from our Los Angeles, CA headquarters, you’ll collaborate with various departments and regional offices to drive new projects and grow existing programs with the goal of raising awareness about company priorities and the work of its many teams.
What you’ll do:
In close coordination with our Engineering teams, you will write, edit, and maintain internal documentation
Drive our Knowledge Management framework to continuously improve communication and the sharing and searchability of information across our Engineering teams
Define and drive our strategy to consolidate internal knowledge and content platforms
Clarify and prioritize communication and documentation needs from the various Engineering teams
Contribute to the evolution of our Engineering intranet; coordinate with key partners on the teams, finding new solutions in the site’s functionalities that can address their communications challenges
Maintain existing internal policies and work with respective Engineering Teams on the creation of new internal policies
Partner with teams across the Engineering organization to help them frame and distribute announcements about important updates
Minimum qualifications:
Bachelor's degree in a relevant field
5+ years of relevant or equivalent experience in the tech sector and/or communications
Preferred qualifications:
Experienced in defining and implementing strategies to consolidate internal knowledge platforms (eg Jira, google docs, quip, Github) and enable better knowledge sharing and content search
Experienced in web design
Previous experience in tech companies a plus
Strong writing skills
Strong people skills and ability to engage with all levels of the organization
Proven ability to operate independently, work creatively, exercise a strong attention to detail
Problem-solving, and communication skills
A passion for Snapchat and creativity!