Senior Manager, Managing Editor

| Greater LA Area | Hybrid
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ServiceTitan is an all-in-one software platform that helps home services companies streamline and grow their business. Founded by the sons of tradesmen who discovered that both of their fathers' professions were vastly underserved by the types of digital tools that were disrupting numerous other industries, ServiceTitan is a mission-driven company that takes immense pride in helping contractors become more successful and lead better lives. 

We are seeking a seasoned, digitally-savvy Senior Manager, Managing Editor for a new digital publication for home services contractors. Home services is a $400B a year industry in the U.S. alone and have been underserved when it comes to content. 

The right person for this role has several years of experience working as an editor, and a stable of talent (both freelance and for staff roles) they're ready to tap. This editor is a natural leader with an eye for quality, is intellectually curious, and displays excellent judgment at all times. 

As our Senior Manager, Managing Editor, you will:

  • Work with the Head of Content to develop content strategy that drives brand awareness, engagement, conversion and advocacy across paid, owned, shared and earned media.
  • Evolve ServiceTitan's content strategy to support our brand voice and bring the brand and product to life across channels, devices and media types.
  • Drive the editorial direction and content calendar, ensuring timely delivery of content on a daily basis; including articles, long-form reports, videos, infographics, and interactive experiences
  • Plan and manage content so that our program not only covers but ideally furthers, the industry discussion around all major trends and developing technologies
  • Ensure all content you produce is on-brand, consistent in style, quality, and voice
  • Lead the editorial calendar process across products, audiences/segments and channels, including blog, social, email, partners, etc.
  • Oversee the creation of content (both with internal team and external partners), developing a systemized approach to drive scale, innovation, testing and iteration.
  • Manage internal team and external content partners and freelancers.
  • Partner with ServiceTitan's internal SEO team to evolve content distribution strategy to drive links and SEO rankings for ServiceTitan.
  • Consistently measure, analyze and report ongoing content performance against key performance indicators.
  • Stay on top of new editorial and publishing platforms, ensuring ServiceTitan content breaks through the clutter and reaches its target audience in authentic and interesting ways. 

To be successful in this role, you'll need:

  • 10-12 years of experience in content creation, development and leadership.
  • Deep content strategy skills with proven track record for using content to drive business results.
  • Demonstrated ability to deliver engaging, creative content for multiple channels in a variety of formats across devices and channels.
  • Experience distributing content through multiple channels including editorial partnerships as well as paid and organic social media.
  • Strong leadership and management skills with direct reports, remote teams and internal teams.
  • Demonstrated ability to establish, maintain and continually improve editorial processes and workflows.
  • Prior experience leading transformative initiatives in an enterprise environment
  • Demonstrable and progressive leadership in content management, digital publishing and/or content strategy
  • Expertise in process/workflow development, measurement and optimization

Why ServiceTitan?

1. Work/Life Balance: flexible work schedule, flexible PTO, parental leave 
2. Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
3. Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity, age, disability, or genetic information. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great — and there's always room for more. 

Life at ServiceTitan 

http://instagram.com/goservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Forbes Top 100 Software Companies, 2019
Inc 5000 Most Successful Companies in America, 2019
Inc 5000 Best Places to Work, 2019
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 Best Places to Work, 2018
Inc 5000 America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes Next Billion-Dollar Startup List, 2017


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Location

Our office is located in a buzzy, vibrant neighborhood with access to great restaurants and bars. Think small-town vibe with big-city amenities.

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