Are you looking for the chance to grow and engage with local restaurants for a burgeoning brand at the intersection of technology, food culture, and design? What about discovering untold stories, creating compelling content, and handling social media networks all while helping local restaurants to thrive? Do you love to bring people together? And do you love food?

Great—we have the perfect opportunity for you!

About Us:

ChowNow is unique among startups in the online ordering space. We make life easier for restaurants by offering online ordering tools that help them thrive. Everything the company builds puts eateries and their customers first—via websites, custom-made apps, Google, Facebook, Instagram, marketing, analytics, podcasts—wherever restaurants and modern diners connect. We think local and operate commission-free because we believe in being a fair, sustainable, and equitable partner to restaurants everywhere. Those same values are reflected in our workspace. 

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners—something that’s never been done in our category. As we expand to new markets our opportunities to create, build, and grow will only increase. Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:

As a Community Manager on the Design team, you will help grow the ChowNow community while working cross-functionally across the company. You will engage with ChowNow’s large community of restaurants to unearth never-been-told stories for all our channels that include product, social, marketing, online magazine, and podcast. Your connection with our community of restaurants and consumers is essential to elevating ChowNow’s brand. You will harness the voice of our community while maintaining an editorial calendar and sharing the incredible stories you find with teams across ChowNow. You will research restaurants in the US, interview our restaurant partners, organize your discoveries, develop a content strategy, and collaborate on marketing campaigns, editorial content, and product launches. Most importantly you will engage with our growing community of restaurants while advocating for ChowNow.

Working with our Product Marketing and Growth teams, you’ll create content that helps convert leads into customers. We have a voracious appetite for data and insights, so you’ll be working with Product Management and Engineering, too. We believe in creating delightful, intuitive content, and we pay particular attention to the execution. 

About You:

You are part of a design-driven team that has a love for human storytelling. You will be a vital part of unearthing great stories about our restaurant partners while sharing and collaborating with other teams at ChowNow—a lot. You have a passion for bringing people together at ChowNow and in our community of restaurants. 

This role currently reports to our Creative Director of Content, and sits on the Design Team. You will work from our Los Angeles Headquarters or remotely.

Specifically, you will:

• Discover exciting and compelling stories directly from the ChowNow community
• Engage directly with restaurants in the ChowNow network. You will be a voice of our brand.
• Build relations with restaurants and consumers, industry professionals, and journalists
• Lead, strategize, organize, and plan all community initiatives.
• Think about content through a strategic lens
• Oversee an editorial calendar
• Research organic engagement and content trends
• Track and identify relevant community KPIs
• Collaborate cross functionally including Designers, Product Designers, Growth team, Product Managers, and more to define new content opportunities and ways of interacting with our community. 
• Partner with our Creative Directors and Design team to create innovative new services and experiences for our customers and their consumers. 
• Learn from customer usage and leverage feedback and data to continually iterate, innovate, and evolve the product.
• Communicate your thoughts and decisions effectively to the Executive team.

Within 30 Days You’ll:

• Complete our ChowNow onboarding (Los Angeles or remote) where you’ll learn the ins and outs about ChowNow and our products.
• Observe 4 product demos with the sales team to better know our customers.
• Complete your first wave of short-to-medium research assignments.
• Demonstrate an ability to unearth community stories, organize editorial content, meet deadlines, ideate quickly, and share your findings with the design team and growth team.
• Collect and scrub where restaurant stories appear across all ChowNow channels.

Within 60 Days You’ll:

• Begin to evolve and create within ChowNow’s Brand Community guidelines.
• Define the metrics you will use to measure the success of your future pieces of communications.
• Create a useful editorial calendar for all channels.
• Communicate your strategic decisions with stakeholders and the broader team.

Within 90 Days You’ll:

• Develop and explore new content strategies using stories from our community. 
• Help develop a robust community process that allows for maximum alignment.
• Ship your first medium-to-large project.

You Should Apply If:

• You have a minimum of 6 years combined experience working in-house at a brand, an advertising agency, a publication or in-house creative department.
• Your portfolio shows the use of strategic insights within B2B, B2C, editorial, advertising, digital campaigns, film, and video projects. (No PDFs or Downloads)
• You live and breathe storytelling 
• You’re a highly motivated person who is self-directed and pays careful attention to detail.
• You’re an outstanding team contributor who is willing to give and receive feedback.
• You have the ability to conceptualize and communicate your ideas to stakeholders and evolve new initiatives within the organization.
• You have an understanding of how to produce editorial content with communities and get the most out of our partners.
• You have experience iterating rapidly and frequently delivering to evolve a product or piece of content, especially within consumer products, SaaS products, mobile applications, social, editorial, and interactive experiences..
• You have a deep understanding of how to frame a problem and work with the team to synthesize new solutions. 
• You obsess over visual details and are excited to polish until your work is perfect.
• You take risks, you are not afraid to fail, and you learn from mistakes.
• You’re always looking for inspiration and staying relevant with the latest apps, design trends, shifts in culture, innovations in communication strategies.
• You are full of ideas and capable of validating them through rapid prototyping and user testing.
• You are a skillful communicator, presenting ideas and concepts in a concise and thoughtful manner.

About Our Benefits:

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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