Are you looking for the chance to create compelling content for a growing brand at the intersection of technology, food culture, and design? What about writing sharp, thoughtful copy for web, email, social, and mobile platforms? Can you craft a strategy that holds it all together?

Great—we have the perfect opportunity for you!

ChowNow is unique among startups in the online ordering space. We make life easier by offering online ordering tools that help restaurants thrive. Everything the company builds puts eateries and their customers first—via our products, websites, custom-made apps, Google, Facebook, Instagram, marketing, analytics, podcasts—wherever restaurants and modern diners connect. We think local and work to return value to the industry because we believe in being a fair, sustainable, and equitable partner to restaurants everywhere. Those same values are reflected in our workspace. 

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners—something that’s never been done in our category. As we expand to new markets our opportunities to create, build, and grow will only increase. If our vision, mission, and values speak to you, then we’d love to hear from you. 

About the Position:

As a Brand Writer for Product on the Design team, you will help sharpen the voice and tone of ChowNow through copywriting and content strategy for product marketing, product experience, B2B, B2C, and brand marketing. You’ll work with creative and cross-functional partners to assess, audit, and build solid content strategy for your assigned writing projects. This role calls for both excellent content strategy and sharp writing; an ability to translate research into fun, smart, and culturally relevant copy and content will set you apart. 

Oh—and you’ll still be mixing it up with your best heds, deks, tags, and scripts, too. There will be one-off special projects. Live events. Video content. Podcasts. Seasonal campaigns. You’ll spend just as much time with other writers, designers, and art directors as the product and sales teams. 

This role currently reports into our Director of Content & Voice, and sits on the Design Team. You will work remote with the option of working out of our Los Angeles Headquarters.

Specifically, you will:

• Turn ChowNow brand ingredients into engaging and impactful content, messaging, and experiences.
• Learn from customer usage, and leverage feedback and data to continually iterate, innovate, and evolve the product messaging and copywriting.
• Measure and analyze what’s working (and what isn’t) with the brand’s product content marketing efforts on a quarterly basis
• Take technical information and data points and synthesize them into compelling product copy for different audiences.
• Work closely with Designers, Engineers, and Product Managers to define, prototype, and create new content opportunities.
• Communicate and evangelize your content strategy to cross-functional partners, leadership, and the Executive team.

Within 30 Days You’ll:

• Complete our ChowNow onboarding (Los Angeles or remote) where you’ll learn the ins and outs about ChowNow and our products.
• Observe 4 product demos with the sales team to better know our customers.
• Complete your first wave of short-to-medium writing assignments
• Demonstrate an ability to meet deadlines, ideate quickly, and apply copy guidelines.

Within 60 Days You’ll:

• Collaborate with stakeholders on the content strategy for three assigned projects. 
• Begin to evolve and create new product messaging within ChowNow’s Brand Voice guidelines.
• Define the metrics that the Brand Writing team will use to measure the success of future pieces of content.
• Present and communicate your strategic recommendations to stakeholders and the broader team.

Within 90 Days You’ll:

• Start to develop customer personas for content strategy. 
• Work with design to develop and explore new content types for strategic brand messaging.
• Pitch a content franchise. 
• Ship your first medium-to-large project.

You Should Apply If:

• You have a minimum of 6 years combined experience working at an advertising agency, digital agency, or in-house creative department.
• Your portfolio shows the use of strategic insights and writing skills within B2B, B2C, editorial, advertising, digital campaigns, film, and video projects. (No PDFs or Downloads)
• You live and breathe engaging content.
• You’re a highly motivated person who is self-directed and pays careful attention to detail.
• You’re an outstanding team contributor who is willing to give and receive feedback.
• You have the ability to conceptualize and communicate your ideas to stakeholders and evolve new initiatives within the organization.
•  You have an understanding of what makes excellent strategy, content, messaging, and experiences.
• You have experience iterating rapidly and frequently delivering to evolve a product or piece of content, especially within consumer products, SaaS products, mobile applications, social, editorial, and interactive experiences..
• You have a deep understanding of how to frame a problem and work with the team to synthesize new solutions. 
• You obsess over details and are excited to polish until your work is perfect.
• You take risks, you are not afraid to fail, and you learn from mistakes.
• You’re always looking for inspiration and staying relevant with the latest apps, design trends, shifts in culture, innovations in communication strategies.
• You are full of creative ideas and capable of validating them through rapid prototyping and user testing.
• You are an engaging communicator, presenting ideas and concepts in a concise and thoughtful manner.

About Our Benefits:

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans.
• Remote Work stipend 
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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