Client Support Coordinator

Joining Beam Benefits Means:

• Working in a complex and dynamic business, simultaneously serving customers across employee benefits insurance product lines and growth and service channels
• Collaborating with a diversely skilled team to continuously improve
• Being empowered as an owner and expert
• Being motivated by improving how people access employee benefits

What We're Looking For

• As a Client Support Coordinator, you will be responsible for providing excellent and differentiating experiences for our Brokers and Clients. You will be responsible for providing accurate, relevant information in addition to resolving complex tickets.  These tickets include but are not limited to the following: Enrollments, Terminations, COBRA/Cal-COBRA, Invoicing, Commissions and Contract updates.

What You Will Do

• Answer and process a high volume of incoming emails and occasional out-bound phone calls  in a supportive, empowering and innovative manner, meeting and exceeding all SLA and KPI expectations.
• Take ownership of Broker and Client issues, both simple and complex, and resolve them quickly and completely, utilizing best-in-class service.
• Work closely with other departments to resolve complex invoicing and contract issues.
• Maintain a positive, empathetic and professional attitude toward customers at all time to ensure customer satisfaction.
• Provide accurate, relevant, and complete information by using the right methods/tools.
• Stay up-to-date on local, state and federal law changes in the insurance field.
• Provide regular updates to key internal and external stakeholders.
• Provide feedback on the efficiency of the client support process to improve our team’s performancePerform other duties/products as assigned

What Will Help You Be Successful

• Curiosity - if you are excited about digging in to solve problems as they are for dealing with ambiguity. 
• You thrive in a team environment, displaying critical thinking skills and the ability to problem solve while providing superior customer support in both reactive and proactive ways.
• 1+ years experience in a Client Support or equal role.
• Demonstrated track record of completing high volume customer service email work.
• Ability to work with a remote team and to maximize face-to-face time.
• Ability to multitask and prioritization of projects.
• Excellent organizational skills.
• Self-motivated with a demonstrated desire to learn new technologies.
• Demonstrated track record of consistently surpassing individual and team goals.
• Ability to maintain a positive, empathetic and professional attitude in the workplace whether interacting with customers or teammates