The Client Solutions Manager will support the Flipboard Sales team throughout the campaign life cycle, manage client relationships, lead RFP proposals, and analyze campaign data. Responsibilities include collaborating with various teams, ensuring campaign execution, and identifying upsell opportunities.
Flipboard is the world’s first social magazine, designed to inform and inspire the world. Available on web, iOS, and Android, Flipboard offers the world important and influential articles, videos, podcasts and products shared by the greatest publishers and our vibrant Flipboard community to advance conversation, keep people informed, and inspire them to engage, learn, and lead.
The Client Solutions Manager will be a major contributor to the success of Flipboard. You will support the Flipboard Sales team, in both pre and post-sale efforts but ultimately through the entire campaign life cycle from the RFP stage to campaign execution and renewal. You will partner cross-functionally with internal Ad Operations, Pricing & Yield, Creative Production, and Analytics teams as well as directly build client relationships to grow our advertising accounts.
Responsibilities:
- Collaborate closely with Sales Team and support the Sales Process from RFP submission to post-campaign wrap with a focus on providing strategic client services
- Lead RFP proposals and construct media plans with detailed placements and identify key audience target solutions within Flipboard’s proprietary 1P targeting or 3P Audience Targeting
- Manage the entire post-sale execution process, including reviewing advertiser contract terms, campaign kick-off calls, creative production, campaign execution, optimizations, and wrap-ups
- Be the primary point of contact for clients, serving as the owner of the entire campaign and future campaigns
- Strengthen client relationships by participating in meetings and providing campaign insights and key takeaways
- Provide light QA work in partnership with Ad Ops to confirm campaigns are running as expected
- Prepare and analyze data points for post-campaign analysis, mapping back to client KPIs and objects to drive upsells and renewals
- Be a core contributor to strategic kick-off meetings with Sales Team, Inventory and Ad Ops teams and contribute to meeting materials for client pitch presentations
- Provide post-launch support by taking screenshots, monitoring delivery and performance, and present opportunities for optimizations /oversee implementation
- Proactively identify incremental and renewal opportunities with the support of Sales
- Participate in weekly Client Solutions Management team meetings to share campaign insights and stay informed on product updates and weekly Ad Ops + Client Solutions Management campaign status meetings
- Have strong ability to pull data from GWI and Flipboard Proprietary Data to develop key insights in support of RFP proposals and collaborate with the Analytics team on research studies
Requirements
Must Haves:
- 3 years of experience in a client-facing, digital campaign management role
- Proficiency in Mac, Keynote, PowerPoint and Microsoft Office (strong experience with pivot tables necessary)
- Outstanding organizational abilities
- Strong attention to detail; enjoys working with data and conducting analyses
- Comfortable with leading presentations to agencies and clients alike to story tell around the success of a campaign and future partnership opportunities
- Desire to wear many hats and learn quickly in a challenging and adaptive environment
Nice to Haves:
- Previous experience with mobile applications, mobile advertising and media agencies
- Experience in native self-service platforms such as Facebook Ad Manager, Google AdWords, Taboola, Outbrain
- Experience with Order Management and Ad-serving systems
Benefits & Perks
Our benefits include medical, dental, vision and life insurance; flexible and generous "out of office time” for holidays, vacations, sick leave, relaxation and wellness, in addition to a mid-year and end of year break, totaling 10 days. We also offer an employee assistance program, plus eligibility to participate in pension (CAN) or 401k (US) plans with an employer contribution.
Why Join Flipboard?- Our vision: At a time when society could really benefit from being more informed and inspired, we are enabling great stories to reach passionate communities around the world.
- Our team: Led by experienced CEO, Mike McCue, the Flipboard team is a positive, respectful, and diverse group of bright and highly capable people who work collaboratively with strong purpose and vision.
- Our culture: We value an environment and culture that encourages people's voices and perspectives to be heard. We believe that leveraging our team will lead us to create better products and services for all our users and partners. We value diverse backgrounds, beliefs and experiences of our team members, and we are committed to fostering an inclusive environment for all.
- Our value: We are fully funded and making steady, meaningful progress on a premium, high margin business within a $600B, highly strategic market. Our business model is tightly aligned with our values, our partners and our user experience which makes our company both valuable and unique.
- Our product: Millions of people truly love Flipboard and rely on it regularly. Flipboard is a standard bearer for great mobile design, innovation, and we deeply value craftsmanship.
- Our platform: Our platform selects the best content from thousands of publishers around the world, organizes it into highly personalized feeds, and presents it for further curation by the community. We are driven by hard technical challenges and we value pioneering new technology to continually increase the power, efficiency and scale of our platform.
Flipboard is committed to a diverse and inclusive workplace. Flipboard is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or other legally protected characteristics.
Top Skills
Facebook Ad Manager
Google Adwords
Keynote
macOS
MS Office
Outbrain
PowerPoint
Taboola
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