Client Service Analyst II

Description and Requirements
Great opportunity to join an amazing team! Are you passionate about building relationships? Do you possess great collaboration and communication skills? Do you like to innovate and identify process improvements? Then you would make a great client service consultant on our team!
The Opportunity
The CSC has overall accountability for the day-to-day administrative service support of multiple Small Market clients. The CSC is part of an overall account team tasked with understanding the customers' needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.
Key Responsibilities

• Oversee day-to-day administration of multiple or complex client accounts, ensuring efficient and accurate service delivery
• Act as the primary client liaison, responding to inquiries, leading projects, and recommending solutions or planning design alternatives
• Delivering exceptional customer service by driving client satisfaction and maintaining strong, ongoing relationships
• Plan and facilitate client meetings, presentations, audits, and strategic planning initiatives
• Apply in-depth knowledge of group products, services, and systems to support analysis and serve as a subject matter resource

Required Qualifications:

• 2+ years of experience within the insurance industry or a related field
• Strong organizational, interpersonal, and written/verbal communication skills
• Ability to work independently while managing multiple tasks, prioritizing deadlines, and adapting to changing needs
• Working knowledge of the U.S. economy and employee benefits landscape
• Proficiency in Microsoft Office and a proactive approach to learning and professional development

Preferred Qualifications:

• Experience with products such as Dental, Disability and Life products
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Project management skills including problem solving, attention to detail, analytical thinking and decisiveness

The expected salary range for this position is $47,000 - $62,700. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$47,000 - $62,700
#BI-Hybrid