Chief of Staff

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

The COS will get broad exposure to all aspects of the enterprise software business in driving these initiatives as well as the inner workings of a world class Customer Success team, providing an excellent training ground for a long-term leadership role in technology.  Most incumbents contribute in the COS role for a period of 12-24 months before moving on to critical impact roles within the company.

What You'll Do:

• Lead the execution of strategic business initiatives across the Customer Success organization, and regularly communicate results and progress

• Support the operational cadence of the executive management team on behalf of the CCO and ELT

• Support the corporate goal setting process including tracking progress against key strategic goals

• Contribute to the annual strategic planning process and quarterly reporting as assigned

Requirements

• 3+ years of previous experience in a senior strategic role ideally in software or technology or in a professional services environment (consulting, VC, PE, law)

• 8-10+ years total experience (CS preferred)

• Undergraduate degree or MBA (preferred)

Core skills and capabilities

• Exceptional communication skills with the ability to lead and influence across various levels of the organization

• Outstanding conceptual and strategic thinking skills

• Strong analytical and problem-solving skills

• A strong project manager with the ability to drive toward decisions and results across multiple initiatives simultaneously

Behavioral characteristics

• Insatiable curiosity and willingness to learn

• Socially adept with high emotional intelligence and influencing skills

• Unusually high bandwidth, and comfort striving towards aggressive goals

• Detail oriented, with a keen eye for what may often go unnoticed by others

• A confident, resourceful self-starter with the ability to anticipate the needs of an in-demand CCO

• Comfortable in a dynamic environment where change is an intrinsic part of every day in a fast growing company

• Direct and transparent communication style

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Compensation

Our Culture:  At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.

Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy

• Up to 15 paid company holidays including some commemorating social justice events and self-care

• Paid volunteer time

• Resources for savings and investments

• Paid parental leave

• Paid sick leave

• Health, vision, dental, and life insurance with additional access to health and wellness programs.

• Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.