In this role you will:

• Investigate and resolve disputed transactions by credit/debit cardholders
• Gather and evaluate data to resolve the dispute and determine the appropriate course of action
• Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate
• Resolve problems that require in depth investigation and/or research
• Resolve disputes with all payment processors
• Work with peers and leadership to communicate fraud trends and share best practice ideas and information
• Handle all aspects of the dispute process in compliance with applicable laws and regulations
• Consistently find ways to increase speed, efficiency and accuracy
• Maximize orders reviewed and processed while minimizing errors and losses
• Provide the highest level of quality assurance in customer interaction with fewest touch points

We are looking for:

• 3-5 years of fraud prevention and/or disputes related to online credit card fraud or bank related experience. Knowledge of pre-arbitration and compliance helpful
• Working knowledge of Customer Service and valuing the customer experience
• Strong attention to detail with consistent accuracy
• Must have the ability to meet critical deadlines in a fast paced environment
• Excellent communication skills, both verbal and written
• Self-starter and comfortable taking initiative while quickly grasping concepts, processes and ideas with little to no supervision
• Must be highly organized
• Ability to think analytically and make accurate decisions
• Must be able to work within a team environment
• Must be able to work weekends and non-traditional shifts
• Strong proficiency working with web browsers and web based tools

Benefits and Perks:

• Join the early team and work closely with founders on all aspects of the company
• Medical, dental and vision coverage
• Competitive salary and generous equity grants
• Daily catered lunches from LA’s best restaurants
• Unlimited vacation

Founded in 2015 and based in Los Angeles, California, GOAT is the safest way to buy and sell sneakers. Whether you’re looking to buy rare sneakers, discover new ones, or earn money by listing sneakers you already own, GOAT is your destination. And with an authentication service, buyer protection guarantee and great customer service, it’s the safest option in the industry. We are backed by some of the leading names in venture capital including Accel Partners, Andreessen Horowitz, Ashton Kutcher, Guy Oseary, Matrix Partners, NEA, SV Angel, Upfront Ventures and Y Combinator. GOAT will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable.