Business Relationship Manager

Position Title

Location

Job Summary

Job Responsibilities:

• Develops and expands existing relationships including sales efforts; engages key Product Partners as appropriate in delivering the full breadth of the bank to satisfy clients needs.

• Oversees all aspects of account management, including new account opening, follow-up, communications, maintenance.

• Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business; Handles sensitive client relationships and larger client needs.

• Analyzes problems; answers inquires for a client; researches and responds accordingly; may coordinate with other departments as needed.

• Coordinates and assists back office personnel in resolving credit problems, delinquent payment issues, and other related affairs.

• Assists Group Director in the development and execution in acquiring targeted new to bank relationships.

• Reviews various reports including check fraud, significant activity, significant change, large deposit, detailed transaction report and month-end reports; investigate & approve when needed.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent .

• Minimum experience required: 5+ Years.

Preferred Qualifications:

• Education level preferred: Undergraduate Degree

Job Competencies:

• Strong knowledge of financial products/services, including lending and cash.

• Detail oriented.

• Client-focused.

• Team Player.

• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.