Business Analyst, GID Operational Excellence

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

KEY RESPONSIBILITIES

• Acts as a bridge between the business problems and the technology solutions.

• Analyzes, transforms and ultimately resolves the business problems with the help of technology.

• Works with internal stakeholders and applies best practice methodologies to determine business requirements and define solutions.

• Delivers business projects in line with sponsor requirements and enterprise architecture.

• Develops and maintains scalable tooling platforms that support operational excellence across global construction.

• Delivers actionable analytics and dashboards to enable data-driven decision-making.

• Integrates monitoring, automation, and reporting tools to enhance visibility, performance, and compliance.

• Partners with cross-functional teams to align tooling capabilities with evolving business needs and strategic goals.

• Drives innovation in data architecture and visualization to support continuous improvement and transparency.

• Performs any other related task as required.

KNOWLEDGE & ATTRIBUTES

• Proven ability to contribute to performance strategies that drive operational excellence and business outcomes.

• Extended knowledge of data center facilities, infrastructure, best practices, and industry standards

• Extended communication and interpersonal skills for effective collaboration, stakeholder management, and reporting.

• Extended problem-solving and analytical abilities to address complex challenges.

• Commitment to continuous learning and staying updated with industry trends and best practices.

• Good financial acumen, budgeting skills, and seasoned understanding of business practices and processes.

• Excellent team player with a strong service orientation and meticulous attention to detail while working under pressure.

• Excellent verbal and written communication skills.

• Knowledge of process mapping and project management methodologies.

• Strong analytical skills to convert business requirements into operational deliverables.

• Proficiency in documentation including functional requirements, test cases, and user guides.

#LI-GlobalDataCentres #LI-AR3

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

• Bachelor's degree or equivalent in Engineering, Business, Information Technology or related field.

• Desirable certifications include ITIL and Six Sigma, and PMP (Project Management Professional)

REQUIRED EXPERIENCE

• Extensive experience gained in a similar role within a global services organization.

• Extensive experience in project management methodologies, tools, and practices.

• Extensive experience managing data center construction projects.

• Experience in business requirement gathering, use case definition, and process mapping.

• Experience implementing new services and systems.

PHYSICAL REQUIREMENTS

• Remain stationary for long periods of time.

• Operate computer, peripherals, and other office equipment.

• Perform work during US business hours and time zones.

WORK CONDITIONS & OTHER REQUIREMENTS

• Perform work from a remote location with stable internet connection.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $118,300 - $169,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

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About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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