Brand Consulting - Senior Manager, Account Business Operations

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.

The Role

We are seeking a Senior Manager, Account Business Operations to lead project management and operational excellence across key accounts. This role will act as the strategic and operational backbone for account leadership, providing governance, oversight, and process rigor to ensure projects and initiatives are executed efficiently, on time, and with the highest quality. The Senior Manager will partner with senior account leaders, oversee cross-functional teams, and drive alignment across clients, internal stakeholders, and international operations. This is a highly visible, strategic role combining project management, operational leadership, and business partnering to help scale complex account operations.

Responsibilities:
 

Operational Leadership & Process Management

• Establish and manage project management frameworks, including client/project tracking, reporting, risk management, and issue resolution across multiple accounts.

• Partner with the Business Operations team to implement and oversee rhythms of business and standard operating procedures to drive consistency, efficiency, and operational excellence.

• Partner with account leadership to support the development of KPIs, monitor performance metrics, and ensure projects are delivered on time, on budget, and meet quality standards.

• Manage LOEs (Levels of Effort), SOWs (Statements of Work), and contracts, coordinating with clients and internal stakeholders.

• Act as the liaison with client business leads and Procurement, ensuring alignment on scope, deliverables, and compliance.

• Maintain resource planning tools and bandwidth trackers to optimize staffing across key account teams.

• Partner with account leadership and internal Finance team on forecasting, budget management, billing, and reporting

Strategic Partnership to Leadership

• Serve as a trusted advisor and operational partner to account management leadership, enabling effective decision-making and driving strategic initiatives.

• Support preparation of client-facing executive-level reporting, client reviews, all-hands presentations, and other leadership materials.

• Support identifying potential risks, dependencies, and bottlenecks across projects; proactively recommend solutions to maintain smooth operations.

People & Culture

• Partner with the Business Operations team and account leadership to lead account management/client-specific onboarding, training, and team professional development needs for account team.

• Foster a high-performance, collaborative, and inclusive culture across account and function teams.

Client & Business Support

• Ensure operational consistency and project governance in managing high-profile/key client accounts.

• Support cross-functional strategic initiatives and new business opportunities requiring project coordination and execution oversight.

• Partner with business operations teams on staffing, facilities, legal, and HR alignment for account operations.

Qualifications:

• 8–10+ years in project management, operations, marketing chief of staff, or senior account management (agency or client-side).

• Proven experience in managing complex, multi-account projects, with strong governance, reporting, and process management skills.

• Expertise in LOEs/SOWs, budget management, resource planning, and procurement coordination.

• Exceptional organizational, problem-solving, and communication skills.

• Strong business acumen and experience leading cross-functional teams in fast-paced, high-growth environments.

• Experience working within the technology, digital media, or social media industry is a plus

• PMP or PgMP highly desired.

Location

This is a hybrid role, based in our New York office.

Compensation

The annual base salary for this position is in the range of $157,000 - $180,000. This position also is eligible for benefits and discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.