Bilingual (Italian/English) Customer Support Representative (Remote - US)

We’re seeking a Bilingual Customer Support Agent (Italian and English) responsible for supporting our ATM customers, maintaining compliance standards, and addressing technical issues with our various products.    

You’re the right fit for this role if you’re:

• Curious. You want to know the how and why behind what you do and utilize it to build an amazing customer experience.  

• Patient. Opening the world of crypto to new users means we’re often educating them on our technology.   

• Flexible. You can multitask calls, chats emails and texts to meet our customers where they are. 

• An effective communicator. You prize listening to our customers and championing their needs while putting them at ease.   

• Motivated. Whether it’s collaborating with the team or working on your own, you can shine in any capacity.   

• Solution oriented. You’re not interested in just treating the symptom but finding the root cause of an issue.  

• A scholar. You are as passionate about education, especially in a field as dynamic as cryptocurrency, as we are. 

Responsibilities: 

• Supporting our ATM customer base via phone, chat, email and SMS   

• Handling any functional questions regarding the usage of our ATMs and App 

• Provide basic cryptocurrency education to our customers 

• Troubleshoot ATMs and report any noticeable customer or equipment trends  

• Adhering to all performance expectations   

• Other duties as assigned 

Qualifications:  

• Business fluent in Spanish and English  

• High School Diploma or equivalent required   

• Minimum typing speed of 30 WPM  

• Competent computer literacy  

• Troubleshooting experience, Microsoft Office familiarity preferred   

• Technical Acumen (iOS, Android, etc)  

• This role is part of a 24/7/365 customer support environment, so being able to work non-traditional hours is important. 

• Shifts may include evenings, overnights, weekends, and holidays. 

• A consistent schedule will be provided ahead of time, but it may change depending on business needs.  

• Below is an example of the schedule we are looking to fill: 

• 8:00pm – 4:30am CST 

Bonus if you have: 

• Basic knowledge of cryptocurrency and blockchains.   

• Experience in a compliance heavy environment.   

• 1-2 years of previous contact center experience.   

• CRM Experience (Salesforce, Zendesk, Hubspot, etc.).   

• Familiarity with cloud-based call center software (Five9, NICE, InContact, Softphone, etc).  

We are a knowledge forward company and provide education frequently in this evolving industry. The ideal candidate is committed to and prioritizes their growth and skill enhancement.  

Base Hourly Range: $18 - $23/hr USD 

For all United States based opportunities, our comprehensive benefits package includes, for all full-time employees, competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized), a generous retirement savings plan with company match up to 4%, performance based bonuses and paid time off.

Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge.

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. 

By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we’ll work with you to meet your needs.