BALENCIAGA Sales & Client Advisor | Topanga

Summary

Job Description

HOW YOU WILL CONTRIBUTE

A BUSINESS DEVEOPER

• Achieve sales targets, quantitative and qualitative goals and KPIs
• Deal with and report all situations regarding client requests and complaints to the Management Team
• Provide high quality feedback regarding clients to the Management Team
• Closely work with stock team to ensure product availability and meet client requests
• Keep informed on market, fashion trends and business environment

A BRAND PROMOTER (CLIENTS)

• Inspire clients by embodying the Balenciaga behaviors
• Ensure seamless execution of the omnichannel client journey
• Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
• Give tailor-made advice, listening clients’ expectations and answering requests
• Maintain display and organization of all areas respecting the visual merchandising standards
• Execute product presentation guidelines
• Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
• Create and update client portfolio and follow up through Luce app
• Engage the clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance
• Follow the guidelines provided by HQs regarding the client journey and loyalty program

A TEAM PLAYER

• Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
• Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
• Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
• Participate in achieving sustainability goals

A PROCESS SUPPORTER

• Process client transactions at the cash desk (in-store and distant sales, M-xstore)
• Promote and execute omnichannel services in store
• Receive and process store deliveries
• Prepare and organize deliveries and shipments to clients
• Execute and follow up of all processes related to Retail Excellence (front, back of house and team)
• Contribute to front and back of house operations (stock control and inventories)

WHO YOU ARE

• Relevant previous sales experience with a minimum of 2 years
• Good digital and IT skills, including MS Office
• Product sensitivity and a strong market and fashion trends knowledge
• Good general culture level
• Good listening ability
• Adaptability, reactivity, natural curiosity, and authenticity
• Ability to multitask and handle the pressure of a busy day
• Willingness to learn and improve
• Ability to maintain a positive work environment while respecting brand values and behaviors

COMPENSATION

For individuals assigned and/or hired to work in California, BALENCIAGA includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.  

A reasonable estimate of the current hourly range is $19.00 USD to $23.00 USD.

WHY WORK WITH US?
 

This is an exciting opportunity to join Balenciaga’s Topanga team as a Sales & Client Advisor who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

DIVERSITY COMMITMENT
 

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.

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