Associate Specialist, HR Services

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Associate Specialist, HR Services
Overview
Have you supported an employee population resolving inquiries related to HR policies, processes, programs and systems? This position helps administer HR life cycle inquiries and transaction services as it relates to the new hire life cycle.
Role
In this role, you will:• Provides day-to-day support in such areas as scheduling of interviews, travel arrangements, responding to applicant inquiries, etc.• Communicate processes to employees and MasterCard applicants; resolve inquiries in a timely manner to meet or exceed customer expectations and provide "priceless employee experiences."• Ensure audit compliance through transaction processing and approval flows.• Manage confidential data in a professional manner and according to HIPPA rules and MasterCard confidentiality requirements.• Support and administer the new employee hire process from interview to onboarding.
Key Performance Indicators (KPIs)
Success will be measured by:
• Transaction Processing Time: Average time to complete offer letters and schedule interviews.• Accuracy Rate: Percentage of transactions completed without errors or rework.• Inquiry Response Time: Average time to respond to routine inquiries related to offer letters, interview scheduling, and miscellaneous requests.• Escalation Quality: Effectiveness in identifying and escalating cases that require senior-level review.
All About You
You're a reliable and detail-focused HR professional who enjoys working behind the scenes to ensure everything runs smoothly. You bring:• Strong attention to detail and a commitment to accuracy in every transaction.• Basic understanding of HR operations, preferably with exposure to onboarding or compliance processes.• Excellent organizational skills, with the ability to manage repetitive tasks efficiently and consistently.• Clear written and verbal communication, especially when responding to inquiries or documenting cases.• Ability to follow established procedures and escalate issues appropriately.• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with HR systems is a plus.• A mindset focused on service, confidentiality, and continuous improvement.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.