Accounts Receivable Clerk

Swoop, a market leader in privacy-safe, award-winning omnichannel healthcare marketing, connects patients, healthcare providers (HCPs), and brands at scale across all channels. Our teams leverage the power of AI-driven technology combined with real-world data (RWD), first- and zero-party data, and engagement data, to empower pharmaceutical marketers to make faster, more precise decisions that improve patient outcomes.  

At Swoop, our mission is to create a future where technology seamlessly connects patients and HCPs in a privacy-safe way, improving the patient journey and driving better health outcomes. Since achieving independence in 2024, Swoop has experienced significant growth and demonstrated an unwavering commitment to innovation, talent development, and enhancing the patient experience. Our acquisition of MyHealthTeam in January 2025 brought vibrant social communities into our omnichannel suite, further bridging the gap between healthcare brands and patients for more impactful and targeted engagement. 

We believe our people are our greatest asset. Swoop fosters a culture of innovation and continuous learning, providing employees with rich opportunities for professional growth. This commitment to our team earned us the "Best Places to Work" recognition from Business Intelligence Group in 2025, based on a survey of over 100 employees. We are driven by a patient-first philosophy and are passionate about leveraging technology to create a healthier future. 

If you're a driven professional seeking to make a real difference in healthcare marketing at a fast-growing, innovative company, join Swoop and help us revolutionize how brands connect with patients and HCPs. 

About the role

As an Accounts Receivable Clerk, you’ll handle a variety of tasks to support our Finance Team in processing and maintaining accurate financial records. You will be responsible for processing customer invoices, managing incoming payments, and following up with customers on payment status. The ideal candidate is detail-focused, responsive, efficient, and able to work collaboratively in a fast-paced environment.

What you'll do

Accounts Receivable:

• Generate and send out customer invoices based on sales orders or agreements.
• Monitor accounts receivable aging and follow up on overdue payments.
• Process incoming payments, including checks, electronic transfers, and credit card payments.
• Reconcile customer accounts and resolve any discrepancies or issues.
• Maintain accurate records of customer payment history and assist with collections as needed.
• Collaborate with the Sales and Customer Service teams to address billing inquiries or issues.
• Maintain a professional, customer service attitude with both internal and external customers, including monitoring and responding to inquiries in a shared accounts receivable email inbox.

General Duties:

• Assist with monthly, quarterly, and year-end closing processes.
• Maintain accurate financial records and documentation for audit purposes.
• Provide support during financial audits and assist with financial reporting.
• Perform other administrative and accounting duties as assigned.
  

Qualifications

• High school diploma or equivalent — additional certification or education in accounting or finance is a plus
• One to three years of experience in accounts receivable or general accounting
• A strong understanding of basic accounting principles and practices
• Proficiency with Microsoft Office, particularly Excel — experience with NetSuite is a plus
• Attention to detail and ability to work with minimal supervision
• Excellent organizational and time management skills
• Strong communication skills, both written and verbal
• Ability to handle sensitive financial information with discretion and confidentiality