Prismatic is the integration platform that helps B2B software companies build integrations fast and deliver them at scale. We're turning integrations from a bottleneck into a growth driver for hundreds of companies, from high-growth startups to Fortune 500s.
Our platform handles everything that breaks at scale, so teams can ship integrations, not infrastructure. It provides flexible, AI-enabled build experiences through code-native, low-code, and an embedded workflow builder, plus self-service configuration and an embedded marketplace.
Prismatic is well-funded with strong product-market fit and a high-agency, driven, collaborative culture.
About the role:
As an Account Manager, you'll be a trusted advisor guiding customers through their journey from onboarding to renewal across our B2B software platform. Working closely with our Marketing, Product, and Engineering teams, you'll build strong relationships with key stakeholders, manage renewals, and identify growth opportunities while ensuring customers achieve their business goals. You’ll be the primary business point of contact for US and International customers, including Europe and Australian time zones.
We're seeking a candidate who combines strong relationship-building skills with business acumen and a drive for results. The ideal candidate has a drive to push the status quo, test and iterate, with a goal of driving stickiness and customer growth. Your success will be measured by retention rates, and revenue growth through strategic upsell opportunities, while collaborating with our Customer Success, R&D and Go-to-Market teams to provide strategic direction and ensure customer satisfaction.
What you will do:
- Drive an amazing customer experience from onboarding to renewal by building long-lasting relationships with our customers
- Act as the primary point of contact for your customers’ technical, business, and strategic discussions, goals, adoption, and outcomes
- Collaborate with internal stakeholders for customer onboarding, deliverables, challenges, or new feature implementation to ensure customer feedback drives meaningful outcomes
- Partner with Technical Account Managers to ensure technical success during onboarding and drive early adoption and measurable business outcomes
- Own customer account plans that join the right people, schedule, and goals to achieve our customers’ long-term success
- Proactively manage the renewal process, forecasting risk and engaging with customers to secure renewals and mitigate churn
- Identify and proactively manage risks and escalations through to complete resolution
- Contribute to building scalable account management processes and playbooks that serve our teams and customers well
- Success in this role will be measured by gross and net revenue retention, customer adoption, and expansion pipeline
About you:
- 5+ years of customer-facing experience in B2B SaaS, particularly in customer success or technical sales roles
- Highly organized and tenacious leader with proven skills in project management, prioritization, and working independently
- Proven track record managing accounts through full lifecycle - from onboarding to renewals and expansions
- Experience managing, renewing, and expanding revenue across a portfolio of customers using a technical SaaS product.
- Ability to communicate complex concepts to non-technical audiences and R&D teams.
- Excellent communicator who can build relationships at all levels and handle contract negotiations
- Flexible work schedule to accommodate different time zones and customer needs
Pay range:
- The pay range for this role is $120,000 - $140,000/yr USD + variable compensation
Our values shape everything we do—how we make decisions, collaborate, and operate day to day.
- Give a Shit – We bring passion and drive to our work. We believe what we're doing matters and we treat it that way.
- Progress Over Perfection – We value daily progress, moving fast, and iterating. We prefer a good solution now over a perfect one later.
- Same Team – We recognize that we succeed or fail as a group and help each other out. We don't tolerate assholes.
We operate with urgency, ownership, and high standards. You'll be joining a team that's highly engaged, customer-obsessed, and constantly solving new problems that help B2B software companies scale their integration strategies.
To support this pace, we're also intentional about sustainability. We offer comprehensive benefits, unlimited PTO, and top-tier equipment for remote work. That said, if you're optimizing for predictable 9-5 schedules, this high-velocity environment may not be the right fit. We want every team member to thrive—not just survive.
Benefits🏡 Remote work: Our team works remotely across the US; we travel together 2x times a year for company kick-offs and mid-year meetings.
🏖️ Unlimited PTO: We have an unlimited & flexible paid time off (PTO) policy that encourages our team to recharge when they need to.
🏥 Medical, dental & vision: Prismatic offers high-quality medical (Cigna Medical), dental (Guardian Dental) and vision (VSP) care for full-time employees and their dependents.
🛡️ Life insurance: We provide company-paid life insurance, short-term disability insurance, and long-term disability insurance through Guardian.
🏦 401(k): Our 401(k) plan is through Guideline with 4% company match - 100% of the first 3% and 50% of the next 2%.
💻 Computer & technology equipment: We provide the equipment you need to do your best work, applicable to your role + $1k new hire setup stipend.
We want diverse perspectives and experiences. If this role excites you but you're not sure you check every box, apply anyway. We consider every application thoughtfully and will either move forward with you, connect you with another team that might be a better fit, or keep in touch for future opportunities.
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