Account Manager, Strata

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
The Strata Account Manager is responsible for driving the usage, adoption, growth and satisfaction of FreeWheel's key accounts using the demand-side Strata media management platform. You will oversee and manage post-sale activities for a set list of key accounts, which include full-service advertising agencies, media investment firms and in-house advertisers. On a regular basis, you will engage with key stakeholders at these accounts to understand their needs, identify gaps in their workflows and implement Strata solutions so that our platform becomes an integral part of their business processes. You'll work alongside our sales, product, training and support teams to ensure the success and satisfaction of our accounts with the goal to secure long-term retention and growth. The ideal candidate would want to leverage their media knowledge and experience into this client-facing role and be motivated by helping our customers grow in the Strata platform. You would have experience in client-facing roles with the proven ability to develop trusted, professional relationships with clients. You would be technically proficient and be able to take complex information and deliver it to an audience in an understandable and concise manner.
Job Description
Core Responsibilities:

• Oversee and manage post-sale activities for a set list of key accounts (clients)
• Create and build trusted relationships with our Clients
• Regularly engage with key stake holders at the client across leadership, finance, media, executive and technology teams to cultivate a deep understanding of clients' business, workflows and strategic goals.
• Support new-client implementation and on-boarding plans
• Showcase, promote and influence increased usage and adoption of the Strata platform, services, new offerings and partnership opportunities
• Deliver high quality presentations, product demos and communications in virtual (and occasionally in-person) format
• Identify account growth opportunities and execute strategies and solutions to seize them
• Deliver complex technical and product information in a concise manner, tailored to the audience
• Ensure the success and satisfaction of our accounts with the goal to secure long-term retention and growth
• Evaluate client workflows, identify gaps, troubleshoot and escalate issues and implement solutions to resolve them
• Operate as the nucleus between top stakeholders at the account and our internal sales, product and support teams, ensuring a clear and consistent 2-way flow of information.
• Advocate for client / industry needs and conversely be able to set client expectations
• Work cross-functionally with Sales, Partnerships, Product and Support to ensure our Clients' needs are met
• Promote self-service support tools available to our clients to assist in expanding their product knowledge and self-resolution to technical problems.
• Keep up to date with Industry trends, FreeWheel's Product offerings and latest key features
• Follow up and follow through in a timely fashion on all Client related manners
• This position may require up to 10% travel, specifically to client locations and FreeWheel headquarters

• About you - Job Knowledge, Skills & Abilities
• 3 - 5 years of Strata or comparable media system experience
• Experience in client-facing roles with the ability to develop trusted, professional relationships with clients.
• Comfortable engaging with varying professional levels and skillsets, in both small and large audiences
• Demonstrated technical acumen - possesses the ability and confidence to continuously learn new software / features and identify ways it can be a solution for various use cases.
• Possesses high EQ
• Proven ability to deliver engaging and interactive presentations
• Strong ability to read an audience and shift tactics when content isn't resonating
• Exceptional interpersonal, written and verbal communication skills
• Demonstrates empathy and compassion to clients and those around them
• Commitment to personal and professional learning and development
• Radical active listener
• Team-focused mindset and also willing to accomplish work independently
• Exhibits a can-do attitude and approaches problems using a creative and curious mindset
• Doesn't just pass off problems, is a part of the solution
• Self-starter who is self-motivated and has a strong desire to exceed customer expectations and deliver results
• Exhibits a passion to help our clients grow and remove blockers so they can do so

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
Cross-Functional Work; Account Management; Media Systems; Product Knowledge; Communication
Salary:
National Pay Range: $54,720.00 USD-$128,250.00 USD
Additional Range: This job can be performed in Illinois with a Pay Range of $68,400.00 - $107,730.00
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years