Account Manager

| Playa Vista

The Account Manager role is focused on the strategic aspects of managing customer relationships with a roster of Core Digital Media clients. This is an excellent opportunity for someone who is customer focused, resourceful and enjoys working cross-functionally in a fast-paced team environment to grow and learn. 

The Account Manager is responsible for both managing and growing key relationships directly with clients. The Account Manager focuses heavily on growing business with existing clients through superior customer service and business intelligence; communicates consistently and effectively as the primary point of contact for all client campaign management needs; develops and implements long-term account strategies to grow client revenue and maximize client ROI.

Responsibilities:

  • Build and maintain valued, trusted relationships with clients
  • Work cross-functionally with analytics, product, marketing and client service teams to grow and optimize client campaigns and meet client needs
  • Identify and present new client opportunities using data and analytics
  • Serve as primary, daily point of contact for client requests, campaign management, performance optimization, and billing reconciliation and needs
  • Manage and support new client on-boarding processes and on-going quality assessment
  • Develop and adhere to strategies that establish proactive communication, monitor and improve campaign performance and effectiveness, optimize value propositions, and position Core Digital Media brands as the most valued and respected lead generation services in the industry
  • Provide daily service and support to assigned accounts which may include problem solving, troubleshooting, and ad hoc reporting requests
  • Continually learn new product knowledge and acquire better account management skills
  • Keep abreast of competition, competitive issues, and products and services in the education lead space
  • Attend and participate in sales meetings, training seminars and workshops

Skills:

  • Must be highly-organized and able to manage and prioritize tasks across a large and varied portfolio of clients
  • Excellent business writing and interpersonal skills
  • Strong knowledge of Excel and PowerPoint
  • Track record of proven success in a fast paced, high energy environment
  • Able to operate effectively as part of a team as well as independently

 

 

Requirements:

  • Bachelor’s Degree or higher
  • Ideally 2 or more years of experience in account management role
  • Online marketing experience a plus
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • HibernateFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TableauAnalytics
    • R StudioAnalytics
    • MicrostrategyAnalytics
    • PythonAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • After EffectsDesign
    • DreamweaverDesign
    • PremiereDesign
    • Adobe AnimateDesign
    • Adobe XDDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • Microsoft DynamicsCRM

Location

We are located in West Los Angeles in the heart of Silicon Beach.
Playa Vista, CA

Insider's spotlight

What’s the vibe like in the office?

CDM is unique in that it exists in a competitive, fast-paced, ever-changing industry and still maintains its collaborative, nurturing community spirit. People are encouraged to think creatively and take risks; the result is a group of people invested in and energized by the work they do.

Chelsea Fusco

Social Marketing Manager

What makes someone successful on your team?

The most successful people are flexible and open to new ideas. Our industry, and even our individual roles, are constantly changing, so an ability to adapt and pick up on new clients, new processes, and new company goals is essential. Successful teammates are constantly pushing themselves to do better and think of innovative ideas.

Tamara Newman

Campaign Manager

We are excited to be moving towards a micro services architecture which will allow us to create modular applications which are easier to build, maintain and deploy. We are re-architecting our front end to utilize newer UI frameworks. We are working on encrypting sensitive consumer data. We are also working on making our applications cloud ready.

Deepak Vashishtha

Sr. Director of Software Engineering
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