Jobs at Better.com
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Senior Manager, Title Operations

Better.com
Remote
6 days ago
+25
We are seeking a Senior Manager of Title Operations to join Better’s fastest growing new business line, Better Settlement Services. The Senior Manager will be instrumental in the growth of Better’s rapidly expanding title insurance agency in Texas BSS, Texas. The Senior manager will be responsible for managing title operational processes, expanding our Texas footprint, ensuring strong adherence to regulatory and legal guidelines, and helping us evolve the state of title insurance. The ideal candidate is customer obsessed, has a strong industry experience, and is looking for a new challenge to make title insurance “Better”.

Customer Experience Analyst

Better.com
Orange County
1 week ago
+25
The Real Estate team works to simplify the home buying journey by creating seamless borrower to real estate agent interaction, and providing customer support throughout the home discovery experience. One of Better’s newer’s teams, the Real Estate function looks for entrepreneurs with strong operational capabilities, business acumen and a “get stuff done” mentality. In this role, you’ll be on the front lines as the first point of contact for potential borrowers. Your role is to provide the framework for Better’s customer-centric approach throughout the home buying process and build strong relationships with our clients. This position allows you the opportunity to enhance your communication and relationship-building skills through direct engagement with our customers, and ongoing collaboration with the different departments of the Real Estate team. Your work will expose you to other critical pieces of a technology company, such as product, engineering, and marketing, giving you many opportunities to share customer insights and ultimately improve Better's core technology and message.

Employee Experience Manager

Better.com
Orange County
2 weeks ago
+25
Our Employee Experience Managers work to build, iterate and execute on our people management processes, aligned with curating an environment where our people have the tools and resources they need to add value. 

Closing Manager

Better.com
Orange County
3 weeks ago
+25
Better is looking for a Closing Manager to join the team. This person will work closely with our Head of Closing to help manage production flow and pipeline management of our closing experts. We are looking for an organized leader who is comfortable working in the weeds while operating from a bird’s eye view. Someone who is driven by maintaining and improving successful workflows and hitting consistent metrics. 

Appraisal Coordinator

Better.com
Orange County
3 weeks ago
+25
Better is seeking an Appraisal Coordinator to join our fast growing team. The Appraisal Coordinator will place appraisal orders and track down status updates from the direct engagement panel of appraisers. This person will provide transparency to the Valuation Team as to where appraisal orders are in the pipeline. Additionally, the Appraisal Coordinator will assist in the management of the panel of appraisers. This includes vetting, account setup, account maintenance, and general upkeep of the database. Beyond producing high-quality appraisals and managing priorities, our goal is to build a process that will streamline the process and ultimately reduce the cost of homeownership in America. 

Customer Experience Associate (Entry)

Better.com
Greater LA Area
3 weeks ago
+25
As a Customer Experience Associate (CEA) at Better you are the face of our company; the first point of contact to our customers. You are empathetic and compassionate, prompt and professional. You respond to customer inquiries via phone, email, chat and text to effectively answer complex questions about the mortgage process and provide solutions to any issues that may arise. You are excited to evolve your understanding of the mortgage industry and to gain strong customer service expertise through consistently providing a best in class experience to our borrowers.

Customer Experience Associate (Entry)

Better.com
Orange County
3 weeks ago
+25
As a Customer Experience Associate (CEA) at Better you are the face of our company; the first point of contact to our customers. You are empathetic and compassionate, prompt and professional. You respond to customer inquiries via phone, email, chat and text to effectively answer complex questions about the mortgage process and provide solutions to any issues that may arise. You are excited to evolve your understanding of the mortgage industry and to gain strong customer service expertise through consistently providing a best in class experience to our borrowers.

Customer Operations Team Lead

Better.com
Orange County
3 weeks ago
+25
As a Team Lead on our Processing team, you will operate in a hybrid role. You will be responsible for managing an individual pipeline of customers as well a team of junior processors. Our ideal candidate is a highly organized communicator capable of making sound decisions while maintaining composure in a fast-paced environment.

Operations Associate

Better.com
Orange County
3 weeks ago
+25
Better.com is looking for motivated individuals to join our mortgage operations team. Our mortgage operations department is a dynamic team of Processing Expert Associates, Processing Experts, Mortgage Underwriters, and Closing Experts. This team owns the majority of the customer journey from application review to underwriting, and all the way to funding and closing the loan. This team is responsible for building, verifying, and approving all home loans while providing transparent and consistent service and support for our customers. Our Operations Associates share and manage a pipeline of loans across our mortgage operations team, utilizing our proprietary platform to collect, verify, and prepare documents to satisfy borrower files at every step of the loan cycle. The ideal candidate will be a highly organized communicator, capable of making sound decisions while maintaining composure in a fast-paced environment.  We are happy to speak with you about whichever operations role is the best fit based on your experience!

Onboarding Specialist

Better.com
Orange County
3 weeks ago
+25
Our Onboarding Specialist will lead our West Coast onboarding initiatives - from ideation to implementation to facilitation. Our onboarding team is the front line of our employee experience, helping to shape a new hires orientation week and onboarding process from day one.

Manager, Mortgage Quality Control

Better.com
Orange County
3 weeks ago
+25
Better is hiring a Manager, Mortgage Quality Control to assist in overseeing and expanding our audit/quality control function. At the direction of the Director of Quality Control, you will work cross collaboratively with both the Mortgage Operations and Legal and Compliance teams to ensure our origination processes comply with state, federal, and investor regulations.

IT Systems Technician

Better.com
Orange County
3 weeks ago
+25
Better is looking for a self driven person to help us build, maintain, and oversee our IT function. This person will work strategically with our head of IT & various team managers to make sure our IT practices stay aligned with business needs. The ideal candidate is a customer-service driven, technical person who can manage day-to-day operations and provide escalation support for the IT team & support to end users across the organization. This person should be comfortable multi-tasking, able to maintain high attention to detail, and be resourceful as needed.

Sales Associate (Experienced)

Better.com
Orange County
3 weeks ago
+25
As a Loan Consultant Associate (LCA), your focus will be in both sales and customer experience. You are the first point of contact with the customers once they fill out an application. You will serve as a liaison between Better and our customers to determine their needs, qualifications, and recommend the right loan products to help meet their goal. The homeownership journey is not easy, so we expect our LCAs to be empathetic and compassionate to help guide our customers through the process. You will be engaging with potential customers (warm leads) that have an intent to explore with us via phone calls, emails and text messaging. Finally, in this role, you will be able to expand your knowledge not only in the mortgage industry, but also in various sales strategies. Success is when our customers walk away with the best rate, and a wonderful customer experience.

Sales Associate (Experienced)

Better.com
Greater LA Area
3 weeks ago
+25
As a Loan Consultant Associate (LCA), your focus will be in both sales and customer experience. You are the first point of contact with the customers once they fill out an application. You will serve as a liaison between Better and our customers to determine their needs, qualifications, and recommend the right loan products to help meet their goal. The homeownership journey is not easy, so we expect our LCAs to be empathetic and compassionate to help guide our customers through the process. You will be engaging with potential customers (warm leads) that have an intent to explore with us via phone calls, emails and text messaging. Finally, in this role, you will be able to expand your knowledge not only in the mortgage industry, but also in various sales strategies. Success is when our customers walk away with the best rate, and a wonderful customer experience.

Sales Associate (Entry)

Better.com
Greater LA Area
3 weeks ago
+25
As a Customer Experience Associate (CEA) at Better you are the face of our company; the first point of contact to our customers. You are empathetic and compassionate, prompt and professional. You respond to customer inquiries via phone, email, chat and text to effectively answer complex questions about the mortgage process and provide solutions to any issues that may arise. You are excited to evolve your understanding of the mortgage industry and to gain strong customer service expertise through consistently providing a best in class experience to our borrowers.

Sales Associate (Entry)

Better.com
Orange County
3 weeks ago
+25
As a Customer Experience Associate (CEA) at Better you are the face of our company; the first point of contact to our customers. You are empathetic and compassionate, prompt and professional. You respond to customer inquiries via phone, email, chat and text to effectively answer complex questions about the mortgage process and provide solutions to any issues that may arise. You are excited to evolve your understanding of the mortgage industry and to gain strong customer service expertise through consistently providing a best in class experience to our borrowers.

Texas Escrow Officer (Remote)

Better.com
Remote
3 weeks ago
+25
We are seeking an Escrow Officer, or an Escrow Assistant eager to take the next step in their career by moving into an Escrow Officer role, by joining Better’s fastest growing eAgency, Better Settlement Services. The Escrow Officer will be instrumental in the growth of Better’s rapidly expanding in-house title insurance agency. The Escrow Officer will be responsible for fostering an industry leading customer-first experience through their interactions with customers, third-party partners, and internal teams by coordinating the title and closing process for Better Settlement Services’ clients.