Socialive powers self-serve video content creation for the enterprise. It’s the fastest, easiest way to create, broadcast and distribute unlimited live and on-demand videos with studio quality. The Socialive platform puts intuitive, professional-grade video production workflows into the hands of content producers and everyday business users. Leading enterprises and high-growth companies including Charles Schwab, Deloitte, Nike, Oracle, TikTok, The New York Times, Walmart and Zendesk use Socialive to drive business value through better, more frequent video creation. Ready to join the team on a mission to transform the world of video? Join us.

About our Team:

Our company culture is top priority and we strive to create an environment where all of our team members are empowered to do their best work. We’re proud of the collaborative culture we’ve built, even while working fully remote. We also understand that in order to be your best self you need time to relax and recharge. That’s why we encourage everyone at Socialive to take Mental Health Days each month, in addition to their PTO and our company-wide holiday shutdown. 

As a Built In 2022 Best Remote-First Place To Work winner, we’re growing our diverse, fully remote team with forward-thinking individuals who want to uplevel their careers while contributing to something bigger. Diversity, Equity, and Inclusion (DEI) is at the heart of Socialive’s success and we celebrate it in everything we do. Our mission is to be a leader in DEI and demonstrate what it truly means to be a place where all people can be bold and the best version of themselves.

The Position:

The Senior Customer Success Manager will oversee customers through the full lifecycle (onboarding, ongoing management, renewal, up-sell) of post-sales functions for our enterprise accounts. The Senior CSM role requires a mix of technical and business acumen. A successful candidate will have the ability to influence decision-makers and drive transformational change for enterprise customers. This role is revenue-focused, with customer retention and account growth being primary objectives.

Responsibilities

• Provide training for our customers to drive usage, adoption, and business value
• Onboard customers on the Socialive software platform, connecting their usage of the software with their specific business use cases
• Partner with customers to understand their unique business needs and KPIs, ensuring Socialive is driving measurable ROI
• Prepare and lead strategic QBRs with enterprise-level customers
• Engage deeply with customers, and foster long-term relationships that drive value for both parties
• Ongoing customer management, supporting clients in their efforts to optimize their live video content and execution
• Design and developing account plans to increase retention and up-sell
• Drive business transformation through adoption, training, and development of best practices to continually grow incremental value for our customers 
• Provide guidance to customers to help them become engaged and loyal
• Maintain customer relationships to obtain product/service feedback and working with internal teams to ensure customer needs are met

Qualifications

• 5 years of SaaS account management experience, ideally working with marketing teams at large enterprise organizations
• Demonstrated success managing large enterprise customers in the SaaS industry
• Revenue and growth-oriented with an ability to see the opportunity and build it
• Personable, team-oriented player with great communication skills
• Experience developing strong relationships with and presenting to executives
• Demonstrated understanding of value drivers in recurring revenue business models
• Experience with QBR’s, KPI’s, and NPS Scores

Compensation

Target Total Compensation: $100,000-$140,000

Your actual pay will be based on your skills, qualifications, and experience and may vary from the range indicated above. Talk with your recruiter for more information.

Socialive offers a broad, comprehensive benefits package including stock options, a generous work/life balance, monthly phone/internet reimbursements, health insurance, 401(k), and more.