UX Researcher

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 User Experience (UX) Researchers work to answer the most challenging questions in design. In this position you will: 

Reveal what our users need from our products by conducting primary research, exploring the behaviors and motivations of our users.

  • Inspire change at all stages of product development by delivering exciting oral, written and visual presentations about our findings. 
  • Evaluate all the features contributing to user experience, providing expertise, collaborating internally and occasionally leading projects. 

Responsibilities:

  • Conduct independent research on multiple aspects of how users experience online search.
  • Collect and analyze user behavior through server logs, online experiments (A/B
    testing), benchmark studies, lab studies, and surveys.
  • Work with designers, product managers, engineers, and marketing to
    prioritize research opportunities in a fast-paced, rapidly changing
    environment.
  • Understand and incorporate complex technical and business requirements into research.
  • Advocate research findings to diverse audiences through written reports and oral presentations.
  • Scope and lead projects that move from discovery research to synthesis, ideation, design, and testing of new product concepts.
  • Conduct user research at all stages from discovery to validation, using a
    variety of research methods to develop user understanding
  • Know when and why you use specific research methods, approaching problems
    using the research goal as a driving factor towards research planning
    and method selection
  • Actively monitor and analyze research, data, and trends from internal sources,
    academic research, and industry published reports to inform and improve
    our research methods
  • Effectively and intelligently influence the iteration of designs by pinpointing key data points from testing, reviews, etc. 
  • Present and communicate research and analysis clearly and effectively across various organizations in any format required.
  • Able to sell, support, explain, and simply present research approach to
    various audience types from sophisticated design experts to
    non-designers 
  • Leverage analytics tools and techniques to measure success, present
    opportunities, and support decision-making and prioritization 
  • Maintain Usability templates and guidelines, best practices, research
    documentation and raw data that facilitate a growing research team's
    work 
  • Generate clarifying insights and find the common thread in varied - and
    sometimes conflicting - inputs (data, qualitative feedback, hypothesis,
    etc.)
  • Share discoveries, influence stakeholders, and create energy around research approach and methodology.
  • Strategically balance the overarching customer experience with product roadmaps, business rationale, partner priorities, etc.
  • Provide direction on and contribute to the development, testing, and refinement of physical, digital, and space UX prototypes

Qualifications:

  • BA/BS in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or a related field, or equivalent practical experience.
  • 5 years of relevant work experience, including experience integrating user research into product designs and design practices.
  • 2+ years of experience with Human Computer Interaction
  • Excellent writer and communicator
  • Experience with SQL, Tableau, Omniture and remote usability testing tools, such as Keynote or UserZoom.
  • Strong understanding of the strengths and shortcomings of different research
    methods, including when and how to apply them during each product phase.
  • Excellent working knowledge of statistics and the principles of experiment design.
  • Effective interpersonal, communication, negotiation and collaboration skills.
  • Superior planning skills to stay one step ahead of the work.
  • A strong set of principles, practices, and philosophies that span
    business, technology, and design and the ability to use and present them
    with eloquence and precision.
  • Highly organized, strong attention to detail, excellent verbal and written communication skills.
  • Relentless desire for innovation, balanced with business needs, and customer expectations.
  • Be an experienced facilitator with the ability to balance conversation within cross-functional groups and drive toward consensus
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Location

11755 Wilshire Blvd, Los Angeles, CA 90025

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