Technical Support
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A leading document management and workflow software developer is looking for you to join its Technical Support team!
This position involves working with our resellers and customers in a variety of industries such as financial services, government, and education. It is an excellent opportunity for intelligent, outgoing, and self-motivated persons seeking rapid professional development in a growing software development company! If you want to utilize effective communications skills, tackle tough challenges through problem solving, and develop critical thinking skills that will last you a lifetime, come join Laserfiche’s Technical Support team!
Responsibilities Include:
- Diagnosing issues that arise through the usage of our software in customers' production and development environments
- Working with the Laserfiche development team to troubleshoot more complex issues
- Software testing and bug verification as major releases near
- Developing strong working relationships with resellers, customers, and Laserfiche team members
What You'll Need:
- 4-year degree (BA, BS)
- Knowledge of Windows client/server operating systems (IIS troubleshooting, Microsoft SQL Server and JavaScript a plus)
- Experience with TCP/IP-based networking
- Exceptional problem-solving and people skills
- Communicate effectively both in person and on the phone
- Think with a clear mind and originate clever and useful solutions
- Ask the right questions
- Maintain professionalism
- Intelligence, motivation, and collaborative attitude
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