Beachbody creates the nation’s most popular in-home fitness and weight loss products, including P90X®, Insanity®, FOCUS T25®, and Shakeology®.

When our founders, Carl Daikeler and Jon Congdon, started Beachbody in 1998, they knew they wanted to help people. Now, as a billion-dollar company, we have millions of customers, over 100,000 Team Beachbody Coaches, and 800+ employees that strive to make living a healthy lifestyle easy.

We’re an equal opportunity employer on the lookout for top-notch talent who truly wants to help us change the world.

Senior Manager, Customer Experience & Optimization at Beachbody LLC
Let's Dive In:

Beachbody, a billion-dollar company and the leader of in-home fitness programs and nutritional products, is on the lookout for top-notch talent. We’re an equal-opportunity employer who offers competitive compensation and incredible incentive opportunities, not to mention a laid-back office filled with smart, friendly people and positive energy. We also provide free Shakeology, onsite gyms, flexible work hours, and cool product discounts. Are you ready to help us achieve our goal of helping people live healthier, more fulfilling lives? Read on.   

Why is the Customer Service team important to Beachbody?

Our Customer Service team acts as the voice and ears of the company. It includes Customer Experience, Coach Relations, Diamond Line (our top-tier Coach help line), Beachbody LIVE (certifications), Fraud and Escalations. This all-important team has hundreds of dedicated people working to resolve a myriad of product-related issues.    

What will you be doing at Beachbody as a Senior Manager, Customer Experience & Optimization?

  • This role is responsible for the successful development and delivery of business solutions in Customer Experience. The role will combine project management and business analysis principles to scope and execute on projects across different functional teams within the company.
  • Must be able to effectively influence key stakeholders, drive many projects simultaneously, quickly understand the complexities of a multi-level marketing / continuity business, and have a passion for health and fitness.
  • Perform exploratory process deep dives and data analytics to help the company better understand the customer behavior and experience, and present findings to cross functional audiences.
  • Translate the results of an analysis or deep dive into executive level presentation quality materials
  • Define project objectives and communicate strategic recommendations to service leadership on a regular basis

We’d love to chat if you have...

  • 5+ years of related experience using analytical skills for special projects, using a structured problem-solving approach and utilizing high attention to detail
  • 3 – 5 years of project management experience in cross-functional initiatives
  • Strong written and oral communication skills to effectively interact with internal teams, customers, and senior management as demonstrated through team facilitation and leadership, management presentations, and project deliverables
  • Excellent team player with ability to work effectively with senior management and staff across functions such as Customer Service, Supply Chain & Operations, Finance & Strategy, and multi-level Marketing areas 

To all recruitment agencies: Beachbody does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Beachbody employees, or any other company location. Beachbody is not responsible for any fees related to unsolicited resumes.

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Why work with us
We operate Beachbody by adhering to four core values: 1. Commit and deliver on your promises. 2. Treat people with respect and be courageously forthright. 3. Take initiative to improve everything. 4. Work with passion, enthusiasm, and common sense. These values are what drives the business to continue to grow and innovate while also making Beachbody a great place to work.
Culture
Beachbody’s dedication to fitness and health is not only ingrained in our products, but our culture as well. Each of our employees are given free access to Beachbody On Demand (our online platform) and each of our locations has at least one on-site gym for employees. Some of our locations also have a game room that houses ping-pong and foosball tables, as well as, an Xbox Kinect to get moving while having fun! We offer free Shakeology and healthy snacks every day to help employees stay healthy, focused, and energized. Employees can visit the Shakeology Bar where a ‘Shakista’ will make a custom shake for them every work day. Beachbody allows employees to be 100% paid up to 12-weeks per year while out of the office for a short term disability, or if they become new parents (this includes maternity, paternity and adoption). We also offer Voluntary plans such as: Life and AD&D Insurance, Long Term Disability, Identity Theft, and Pet Insurance. Lastly, but not least, Beachbody hosts regular events and pop-up surprises for employees. These always bring anything from Pinkberry frozen yogurt to a mashed potato bar, sometimes a little karaoke or lip sync contest, and lots of conversation.
Perks & Benefits
Onsite Gyms
Free Shakeology and a Shake Bar
Core Work Hours
Paid Maternity/Paternity Leave
Fresh Fruit and Healthy Snacks

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