Spokeo is searching for a talented professional to manage all customer retention efforts.

Day-to-Day Tasks of the Position Include:

• Manage our ongoing email program, continuously driving improvements by executing comprehensive, measurable testing plans and strategies
• Lead the process of building out segmentation and lifecycle marketing and provide thought leadership on how best to communicate this information
• Partner with our internal data science team to produce insightful reporting, analysis and subsequent strategies for acquisition of new emails, active customer retention and win-back programs.
• Demonstrate ability to improve overall customer lifetime value; ie “move the needle.”
• Partner with in-house design team to craft compelling creatives and tailored messaging.
• Assist marketing in developing loyalty/advocacy programs.
• Curate highly personalized content for email newsletters and promotions.

Minimum Qualifications & Skills:

• S/he must have 5+ years of strong email skills
• S/he will have experience in the customer journey
• S/he will have a keen understanding of customer lifecycle and key touchpoints.
• S/he is a subject matter expert in the email marketing/retention.
• S/he will partner with customer success managers to create churn mitigation plans
• Seek opportunities for continued focus and agile improvement in the function's strategy and scope, including identifying new opportunities.
• Proficiency in IBM/Silverpop or similar platforms is a distinct advantage

We Provide:

• Top Salary
• Flexible Hours
• Casual Dress Code
• Stock Options
• Free Lunch Catering Every Day
• Medical, Dental, and Vision Benefits
• Fully Stocked Fridge and Snacks
• Ping Pong, Foosball, and Pool

#LI-BS