Production Support Engineer (Ruby on Rails)

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Our development team works on the entire tech stack (from low level database operations to front end development) for a large cloud based enterprise application for the construction industry. Engineers work with all of our departments from sales, account management, support and product; with a strong emphasis on the ability to speak with clients to understand user needs. Our tools of choice are Ruby on Rails (Ruby 2.2.3, Rails 4.2.4), ReactJS, PostgreSQL (9.4), on Rackspace Private Cloud. Our mobile apps provide access to many of Procore’s tools on iOS, Android and Windows. 

This position is based at our headquarters in Carpinteria, CA on the bluffs overlooking the Pacific Ocean. We’re looking for someone to join our team immediately.

What you'll do
  • Work closely with our Accounting Integrations Support team to determine and implement the necessary super user support tools (in RoR).
  • Troubleshoot tier-3 support issues through analysis of logs, databases, and RoR code.
  • Facilitate all incoming support issues with JIRA and contribute to Procore’s documentation.
  • Work to become an expert in Procore’s Accounting Integrations domain
What we're looking for
  • Good understanding of Object Oriented programming and MVC architecture, Ruby 
  • Experience with command line tools and log analysis.
  • Knowledge in SQL (PostgreSQL).
  • Strong organizational and analytical skills.
Bonus Points
  • Familiarity with Agile Software Development practices.

About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. To learn more about our team, click here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events.

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Location

Procore's Carpinteria campus is the largest of our offices, with multiple buildings spread along the coast and surrounding areas.

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