As a Premier Support Specialist you are responsible for researching and responding to basic to complex inquiries from internal and external clients regarding payment processing, Verifi systems and services received via phone or email.  

At Verifi, you will be part of a dynamic environment that supports interdepartmental collaboration, fuels creativity and provides you with an opportunity to take ownership and play an intricate part in our company’s success.

You will work alongside the brightest and most remarkable individuals in the industry and you will have an immediate impact on our aspirations for global domination and disruption of the payments space.   And you will do all this, while challenging your career, giving back to the community and creating new friendships.

Join Verifi and you join the leading solution provider for payment and risk management.

You will be responsible for:

• Set up, deactivate, maintain and handle all service configurations of new and existing Premier clients or partners
• Research, track and communicate issues                                    
• Responds appropriately and timely to inquiries from internal and external clients
• Troubleshoot problems and collaborate with business teams to resolve issues                                                                                                    
• Maintain high level of accuracy in work performed
• Ensure adherence to all policies and procedures 
• Participate in projects aimed at developing and improving processes and procedures.
• Maintain appropriate level of knowledge of processes and systems used within
• Responsible for supporting highly complex accounts based off annual revenue or strategic value                                                       
• Functions as a lead to others by providing technical expertise in the resolution of the most complex issues.                                                      

You bring to the table your:

• Minimum 3 years’ experience in a high touch B2B client or merchant services environment with preferred experience communicating technical issues between external clients and internal technology team
• Minimum 3 years’ experience in a CNP (card not present) payment processing environment including understanding of Payment Gateway and overall life cycle of a CNP transaction
• Minimum 3 years’ experience in a dynamic, fast paced environment with the proven ability to effectively prioritize and execute tasks including on call escalations outside standard business hours
• Dependable, flexibility to work weekends, evenings, and holidays
• Proficiency in MS Office, specifically Excel
• Ability to work independently while monitoring multiple systems or collaboratively to help reduce resolution time or client impact
• Strong verbal and written communication skills
• High degree of independence and exceptional work ethic
• Experience with SalesForce is a plus

Additional considerations, include:

• Experience analyzing large amounts of data to identify trending metrics, potential system or product enhancements, or overall product success
• Experience recommending product enhancements to streamline or improve client experience or satisfaction

We are located in Los Angeles and offer:

• Dynamic, stimulating and open environment with opportunity for personal development. 
• Medical, Dental, Vision, Life Insurance
• 401k w/ match, Paid Time Off, and Paid Holidays
• Paid parking and complimentary food
• Socially conscious and community oriented company
• Energized employment filled with activities and events
• Competitive Base Salary, plus bonus