OVERVIEW

We’re looking for bright, upbeat customer service representatives to be the front-line of our brand ambassadorship. Strong relationships with our members is our lifeblood, so we only want the best.

Ideal candidates will have superb customer service and communication skills with the ability to compose emails and handle chat sessions courteously, gregariously and autonomously. We're growing at a rapid pace and need to service our awesome members around the clock, so candidates available for weekend shifts are highly encouraged to apply. The position will begin as a contract role, but could blossom into a full-time opportunity. Local applicants only please.

KEY RESPONSIBILITIES

• Communicate directly with DSC members via email, chat, and phone, answering questions and solving issues.
• Master DSC product, pricing, and technical information to effectively communicate with existing customers and site visitors.
• Handle multiple chat and email sessions concurrently.
• High comfort level providing phone support in a courteous and upbeat manner.
• Maintain complete confidentiality with customer information.
• Courteously diffuse difficult customer situations.
• Complete non customer-facing tasks and/or projects to support Team Leads and Managers in the Member Services department.

QUALIFICATIONS

• The ideal candidate will identify opportunities to retain customers, communicating clearly and effectively while accurately inputting consumer data into CRM system.
• Web proficiency in handling email, chat, inbound and outbound customer calls, efficiently navigating between multiple systems containing customer information.
• Must be fluent in the English language including excellent spelling and grammar.
• Experience in a Customer Service environment answering a high volume of inquiries via phone and/or email highly preferred..
• Strong computer skills, proficient in Microsoft Office. Bachelor’s degree is a plus.

MUST HAVE CHARACTERISTICS

• Understands the importance of customer experience and superb customer support.
• Able to work independently with minimal supervision in a noisy, fast–paced, high-volume environment.
• Attention to detail, critical thinking skills, and dependable follow through.
• Reliable attendance and willingness to work long hours when needed.
• Eager to learn and be a team player. No divas, no egos.