Marketing and Customer Manager

Who Are We? 

We're a one-of-a-kind, specialty coffee subscription service with a unique approach to helping customers discover great coffee! We've been testing and refining our service in private beta with a handful of devoted customers who love what we do, and now we'e bringing ourselves to the masses with a re-launch. We're a small team, so we work hard, but we make up for it and have fun balancing the scales. If you're ready to be part of this amazing journey with us - then read on! 

Who Are You? 

You have a way with words and communicating with our customers - whether it's telling our story or making our customers feel special, you know how to do it. 
You are empathetic and can put yourself in people's shoes. You can think like a customer, figure out where they hang out online and off, and know how to talk to them. 
You are a natural people person. People love talking to you, and you love talking to people. . .even when they get a little grouchy. 
You look at companies you love and think, "they should really market themselves like this, it would be really cool". 
You understand and use social media -- Facebook, Twitter, Pinterest, Instagram, Google+. 
You understand technology and are comfortable with Skype, Office and learning new apps. 
You have excellent writing and oral communication skills; remember, grammar counts! 
While you get to be really creative in this job, you need to be comfortable with numbers since we love data-driven decisions. 
You're creative and have fun coming up with unique solutions to boring problems. 
You have some college experience. 
You love and need good coffee! 

What Will You Do? 
As an early employee of a startup, you'll learn we all wear multiple hats, but your main focus will be two-fold. 
 

Marketing 
Work side by side with a co-founder to develop and execute marketing strategies on social, print, online and offline outlets. 
Create PR pitches and reach out to media outlets. 

Customer Support 
Answer and engage with customers via email, social media and ZenDesk as needed. 
 

Why Us? 

Be part of a startup at the early stages and have a significant impact on the growth and direction of a company. Amazing learning experience. It's not every day you get to be part of the birth of a company. We'll be opening a dog-friendly office near W. Hollywood -- bring your dog to work! 

All the amazing coffee you can drink. Possibility of flexible hours -- we're more concerned with you getting your work done than when you do it. Possibility of some remote work hours. 
Growth potential -- we want you to grow with us. If you're brilliant, as we get bigger so will your responsibilities and position.