Who We Are

HopSkipDrive is a mission driven company with the goal of making life easier for busy parents by taking some of the stress out of their family's busy schedule while also creating an economic opportunity for women. We are a ride service for kids that helps busy families get their kids where they need to go safely and reliably when their parents can’t. We do that by matching families with highly vetted and curated CareDrivers, who are caregivers first and drivers second. All CareDrivers have a minimum of 5 years of childcare experience and must pass a mom-approved, rigorous 15-point certification process, which includes extensive background checks, fingerprinting, DMV checks, reference checks, driver training, and meeting every single driver in person.

We were founded by 3 working moms who have 8 kids between them and who developed HopSkipDrive as a solution to their own problems getting kids where they needed to go.  We are a VC-backed company with investment and involvement from nearly every major LA investor including Upfront Ventures, Greycroft and Pritzker. We closed a $10.2M Series A led by FirstMark Capital, bringing total funding to $14.1M.

We are based in downtown LA and our growth has exceeded even our own expectations. Our mission, our enormous market potential, our team and the technology challenges we are solving make HopSkipDrive one of LA’s hottest startups and an all-around awesome place to work.

Read more about HopSkipDrive: TechCrunch, New York Times, CNN Money, Greg Bettinelli at Upfront Ventures

What We are Looking For:

HopSkipDrive needs Live Operations Agents to join a growing team and provide real-time support before, during and after HopSkipRides. You will field calls from Parents and Drivers, and support both sides in making sure every ride is delivered smoothly and safely. You will build trust and comfort by providing excellent customer service and CareDriver support via phone, text, and email. 

This position will require some weekend shifts. This position may allow for some work from home.  

Key Responsibilities:

• Closely monitor live rides and provide any needed support for parents and caredrivers
• Resolve any issues that may come up during a ride
• Be able to recognize and resolve problems before they arise
• Answer high volume of calls to the Live Operations phone queue
• Send and respond to high volume of SMS messages in the Live Operations Queue
• Be able to act and react quickly in a very high-stress environment
• Troubleshoot questions about our app (iPhone and Android) and website
• Recognize and track trends in issues and complaints and suggest changes to improve our service
• Compile daily and weekly reports
• Use ZenDesk to log tickets attached to incoming phone calls
• Multitask with several apps and software programsto handle daily tasks
• Assist Matching Department in matching rides to CareDrivers when needed

Who You Are:        

You exude calm under extreme pressure, and can be a beacon of comfort for our drivers, parents and riders both in high stress situations and just when answering questions. You are outgoing and friendly and have excellent people skills. You are proficient in Excel, Word, and Google Docs.  You have experience in customer service, and are a master of multitasking. 

What You Will Get:

Competitive compensation and equity.
Unlimited vacation.
Health benefits (medical, dental, vision) for Full Time positions
Opportunity to get in on the ground floor of a passionate, driven company with lots of room to grow.
Interaction with a great community of customers of co-workers.

There will be a Bring Your Own technology reimbursement offering